Set the ground rules at the start

When you hire a creative freelancer for any project, it’s important to set the ground rules for communication with them ASAP. Whether it’s by instant message, Skype, email, or a phone call and regular intervals, be comfortable with how often you communicate and what channels you use before they start the work. Here’s some tips to help you avoid frustration further down the line.

Start things off on the right foot

From the start talk with your client about their expectations, your schedule, and the pace of communication they can expect. For instance, let them know that you’ll plan to give them a status update as you complete each task or you’ll check in with them every week on a certain date and time. If you show you’re willing to be communicative and collaborative, you’re sure to make a great impression, which can help pave the way to more work and referrals in the future.

Be upfront about problems

Whether the freelancer you’ve hired is down the road or on the other side of the globe, it is important to set up time and method where your freelancer and you can communicate freely. Be upfront with any concerns you may have. Most freelancers are very accommodating and may have solutions to your problems, particularly those they have experienced with prior clients.


Clarify timescales and payment terms

And last but not least, perhaps the most important of these ground rules. You should make sure your project description is as detailed and clear as possible including the skills required, when you need it completed and . Share an outline of what you require directly with the freelancer and break it into small steps so you can both easily track the project progress. Make sure you go over the plan to confirm the freelancer fully understands what’s expected of them.

When it comes down to it, you want to know that you’re dealing with someone who is willing to communicate with you. You want to get a feel for who the person is and how they operate. Both you and the freelancer are taking a risk with the beginning of a new job, and you want to minimize your risks as much as you can. A good freelancer will welcome the opportunity to get to know you, too.

Joe Scarffe

Joe Scarffe

Joe is the CMO at Twine.

When he’s not moaning about the state of the music industry or public transport in Manchester, he works with the Twine community and handles social media, the blog and partnerships with companies and institutions.