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Hello, I am Janie Galbraith, a highly reliable administrative professional known for excellent attendance, punctuality, and attention to detail. I excel at managing competing priorities, maintaining accurate data, and delivering friendly customer service in both remote and office environments. I am seeking part-time evening and weekend roles where I can contribute independently or as part of a team, supporting operations during non-traditional hours while continuing to grow my skills in data management, HR support, and client engagement.…Hello, I am Janie Galbraith, a highly reliable administrative professional known for excellent attendance, punctuality, and attention to detail. I excel at managing competing priorities, maintaining accurate data, and delivering friendly customer service in both remote and office environments. I am seeking part-time evening and weekend roles where I can contribute independently or as part of a team, supporting operations during non-traditional hours while continuing to grow my skills in data management, HR support, and client engagement.

Janie Galbraith

Content Creator, Copywriter, Project Manager, +3

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Hello, I am Janie Galbraith, a highly reliable administrative professional known for excellent attendance, punctuality, and attention to detail. I excel at managing competing priorities, maintaining accurate data, and delivering friendly customer service in both remote and office environments. I am seeking part-time evening and weekend roles where I can contribute independently or as part of a team, supporting operations during non-traditional hours while continuing to grow my skills in data management, HR support, and client engagement.…Hello, I am Janie Galbraith, a highly reliable administrative professional known for excellent attendance, punctuality, and attention to detail. I excel at managing competing priorities, maintaining accurate data, and delivering friendly customer service in both remote and office environments. I am seeking part-time evening and weekend roles where I can contribute independently or as part of a team, supporting operations during non-traditional hours while continuing to grow my skills in data management, HR support, and client engagement.

Available to hire

Hello, I am Janie Galbraith, a highly reliable administrative professional known for excellent attendance, punctuality, and attention to detail. I excel at managing competing priorities, maintaining accurate data, and delivering friendly customer service in both remote and office environments.

I am seeking part-time evening and weekend roles where I can contribute independently or as part of a team, supporting operations during non-traditional hours while continuing to grow my skills in data management, HR support, and client engagement.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Progression Assistant at Seetec

September 1, 2023 - October 28, 2025

Maintained accurate CRM records, proactively engaging with customers to assess their career needs, and providing timely, responsive support. Achieved consistently high-performance metrics and contributed to quality service delivery by collaborating with colleagues and scheduling dedicated support sessions for clients. Researched relevant course information and discussed diverse career pathways to facilitate client progression.

Customer Service Advisor at Concentrix

September 1, 2023 - September 1, 2023

Resolved 95% of customer technical issues on first contact, consistently exceeding performance metrics and earning a high customer satisfaction rating. Utilised interdepartmental communication to expedite complaint resolution and reduce average resolution time. Managed a high-volume callback schedule, maintaining a consistent 100% adherence rate and ensuring timely communication with over 50 customers daily.

Quality Analyst at HGS

August 1, 2022 - August 1, 2022

Promoted to Quality Analyst from a Team Manager, where I analysed data and trends to drive service quality improvements. Elevated call agent performance by conducting quality assurance assessments and delivering targeted coaching. Developed and delivered training on quality protocols and client relationship management to both Team Managers and agents. Oversaw administrative and HR functions, including payroll, ensuring efficient and accurate operations.

Telephone Interviewer at Ipsos Mori

August 1, 2021 - August 1, 2021

Secured interviews with businesses, public sector entities, and consumers through strategic cold calling. Maintained 100% data integrity by meticulously entering all interview responses.

Owner at Gems and More

July 1, 2016 - July 1, 2016

Spearheaded customer relationship management and sales operations. Developed and optimized inventory management processes. Developed and executed targeted social media and email marketing campaigns.