HSBC: Lead UX Designer

UX Designer is needed in London, United Kingdom.

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Client: HSBC

Location: London, United Kingdom

Contract: Fixed Term, Full Time

Job Description

Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients.

About the Role:

We are looking for a Lead UX Designer to define and drive the future of HSBC’s digital design. The role will play a key part in identifying product strategy and envisioning the ecosystems as well as inspiring teams to push the boundaries of what’s possible to provide a clear vision of the future of UX for HSBC.

Key Responsibilities Including but not Limited to:

• Oversee quality of design solutions as they related to UX and Interaction Design.
• Elevate and strengthen UX Design as a practice.
• Own UX craft and capability output across the program and ensure project deliverables are of the highest quality.
• Provide individual and team-level coaching and feedback as it relates to UX Design.
• Collaborate with User Research, CX team and product management to understand user needs, identify design opportunities and create meaningful product experiences.
• Drive a human-centered design process that spans all phases of development.
• Frame design solutions and explain thinking and rationale in a compelling way.

Requirements

Essential Skills & Experience:

• Extensive experience within UX design.
• Demonstrable portfolio of relevant work.
• Understanding of responsive design for browser.
• Attention to detail, excellent presentation skills.
• Ability to sell-in design work, and justify design decisions.

Desirable Skills & Experience:

• Working knowledge of atomic design principles.
• Experience working with enterprise content management systems, Preferably AEM (Adobe Experience Manager).
• Competent in Figma (design software).
• Stakeholder management.
• E-commerce/conversion related design experience.