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I am a dedicated technology professional with a strong background in software engineering and technical consulting. Over the years, I have gained valuable experience supporting SaaS platforms, collaborating with merchants on API and ecommerce integration, and providing production support for critical systems. My work spans various industries and projects, including government, healthcare, logistics, and financial sectors. I thrive in environments where problem-solving, technical expertise, and teamwork are key. I have experience in software development, quality assurance, user acceptance testing, and customer support. I enjoy collaborating closely with stakeholders and engineering teams to ensure solutions meet business needs. I am always eager to learn and contribute to innovative technology solutions that improve processes and enhance user experience.…I am a dedicated technology professional with a strong background in software engineering and technical consulting. Over the years, I have gained valuable experience supporting SaaS platforms, collaborating with merchants on API and ecommerce integration, and providing production support for critical systems. My work spans various industries and projects, including government, healthcare, logistics, and financial sectors. I thrive in environments where problem-solving, technical expertise, and teamwork are key. I have experience in software development, quality assurance, user acceptance testing, and customer support. I enjoy collaborating closely with stakeholders and engineering teams to ensure solutions meet business needs. I am always eager to learn and contribute to innovative technology solutions that improve processes and enhance user experience.

Samuel Oliver Magtotos

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I am a dedicated technology professional with a strong background in software engineering and technical consulting. Over the years, I have gained valuable experience supporting SaaS platforms, collaborating with merchants on API and ecommerce integration, and providing production support for critical systems. My work spans various industries and projects, including government, healthcare, logistics, and financial sectors. I thrive in environments where problem-solving, technical expertise, and teamwork are key. I have experience in software development, quality assurance, user acceptance testing, and customer support. I enjoy collaborating closely with stakeholders and engineering teams to ensure solutions meet business needs. I am always eager to learn and contribute to innovative technology solutions that improve processes and enhance user experience.…I am a dedicated technology professional with a strong background in software engineering and technical consulting. Over the years, I have gained valuable experience supporting SaaS platforms, collaborating with merchants on API and ecommerce integration, and providing production support for critical systems. My work spans various industries and projects, including government, healthcare, logistics, and financial sectors. I thrive in environments where problem-solving, technical expertise, and teamwork are key. I have experience in software development, quality assurance, user acceptance testing, and customer support. I enjoy collaborating closely with stakeholders and engineering teams to ensure solutions meet business needs. I am always eager to learn and contribute to innovative technology solutions that improve processes and enhance user experience.

Available to hire

I am a dedicated technology professional with a strong background in software engineering and technical consulting. Over the years, I have gained valuable experience supporting SaaS platforms, collaborating with merchants on API and ecommerce integration, and providing production support for critical systems. My work spans various industries and projects, including government, healthcare, logistics, and financial sectors.

I thrive in environments where problem-solving, technical expertise, and teamwork are key. I have experience in software development, quality assurance, user acceptance testing, and customer support. I enjoy collaborating closely with stakeholders and engineering teams to ensure solutions meet business needs. I am always eager to learn and contribute to innovative technology solutions that improve processes and enhance user experience.

Skills

.NET

SaaS

SQL

Experience Level

Expert

.NET

Expert

SaaS

Expert

SQL

Expert

Work Experience

Technical Consultant at Flat Planet

April 30, 2025 - August 11, 2025

Provided Level 2 production support for Shippit, a multi-carrier shipping SaaS platform, resolving technical issues for B2B customers related to order processes and ecommerce integrations. Collaborated with merchants to integrate the company API and ecommerce platforms such as eBay, Magento, Shopify, WooCommerce, and others. Assisted with subscription and billing issues and worked with the engineering team to prioritize customer enhancement requests. Facilitated onboarding for enterprise merchants and handled data extraction to support reports and analysis.

Software Engineer at NCS Group

March 31, 2023 - August 11, 2025

Supported User Acceptance Testing (UAT) and End-to-End testing in collaboration with stakeholders. Co-led the Production Support team ensuring system stability after go-live. Managed data patching requests to maintain accuracy of citizen information. Liaised with third-party and infrastructure teams to resolve server, database, and certification issues. Coordinated with deployments to test bug fixes and enhancements before production rollout.

Application Support Analyst at NCS Group

December 31, 2019 - August 11, 2025

Contributed to skills and development system project enhancing data migration scripts and stored procedures. Worked full-time on financial system project developing batch interfaces processing citizen information using C#. Prepared test cases and data for systems and batch job interface testing phases including SIT, UAT, and End-to-End Testing.

Associate Consultant, Application at NCS Group

June 30, 2018 - August 11, 2025

Trained in C# and .NET development. Worked on a military healthcare project developing a new internal application for capturing archived medical records of Singapore Armed Forces. Provided Level 1, 2, and 3 production support for onsite and system issues. Performed regression and E2E testing. Collaborated with medical and dental officers for system enhancements and facilitated User Acceptance Testing sessions. Developed user and system reports using Microsoft Report Builder and SQL Server Reporting Services.

Software Quality Analyst (Internship) at Cambridge University Press

May 31, 2013 - August 11, 2025

Collaborated with the automation team to develop test scripts for front-end automation testing.