Student Loans Company: Content Designer (12M)

Designer is needed in Glasgow, United Kingdom.

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Client: Student Loans Company

Location: Glasgow, United Kingdom

Contract: Full Time, 12 Months Fixed Term

Salary: £32,500 - £42,000

Job summary:

Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services.

Job description:

Content Designers lead the design of content for digital services for SLC’s customers and internal users. They represent the needs of target audiences including citizens, SLC staff, and staff at Higher Education and Further Education Providers as well as internal SLC staff, in supporting the experience of each stage of customer and internal user journeys with content that is clear, accurate, usable and accessible.

Your duties will include creating, editing, posting, and updating content for SLC services which is accurate, timely, high quality and based on insight and the results of user testing. It will be relevant to the audience, easily understood, optimised for search engines following the SLC style and tone of voice. You will measure the effectiveness of that content and identify opportunities to improve content.

SLC offer a Blend working model which will typically be 2 days in the office and 3 days from home.

Person specification:

• Experience of writing content for digital formats with the ability to create content that is accessible and usable, with an understanding of writing for assisted digital users
• Excellent teamworking skills with the ability to work collaboratively on multi-disciplinary teams and explain content design choices to business SMEs
• Experience of deriving insights from analytical data and using that to inform content improvements
• Experience of working with UX teams to identify usability issues and address them with recommendations
• Experience of Digital Service Design and delivery in either the public or private sector, including balancing user needs with business objectives
• An understanding of different media formats (social media, video content, etc) and how to use them to enhance content delivery
• Experience across multiple phases of a Service Design and Delivery lifecycle
• Experience working in a complex stakeholder environment, building relationships across boundaries and working collaboratively to manage conflicting demands
• Relevant academic and professional qualifications or equivalent experience and capability

Benefits

Alongside your salary of £32,500, Student Loans Company contributes £9,315 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• 28 days annual leave plus 8 public holidays
• Option to buy/sell up annual leave
• Flexi-time and enhanced flexible working options available
• Option to join the Civil Service pension scheme
• Life insurance cover for 4 x annual salary
• Enhanced company sick pay and family leave including maternity, paternity and adoption
• Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme

Things you need to know

Selection process details:

• Successful candidates will be contacted after the closing date.
• Feedback will only be provided if you attend an interview or assessment.

Security:

• Successful candidates must undergo a criminal record check.
• People working with government assets must complete baseline personnel security standard checks.

Nationality requirements:

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service