Penguin Books Limited - ServiceNow Developer (12-month FTC)

Developer is needed in London, United Kingdom.

Client: Penguin Books Limited

Location: London, United Kingdom

Contract: Full-time

Job Description

Are you passionate about leveraging technology to streamline and optimise business processes? We are seeking a dedicated and innovative ServiceNow Developer to oversee the maintenance and development of our ServiceNow platform. This critical role will support our service management processes, including Incident, Change, Problem and Request management, as well as several back-office, non-publishing catalogues and workflows.

You will be instrumental in advancing current developments within the CMDB module and leading multiple integrations with other business services, all aimed at maximising the value and efficiency of our platform. This is an exciting time to join our Digital Workplace team as we go through a period of growth, so join us and play a key role in driving operational excellence.

Requirements

• Extensive experience working on and developing the latest ServiceNow platform.

• Significant experience of integrating ServiceNow with multiple other systems including MS Teams, JIRA and Active Directory.

• Knowledge of Integration Hub and how flow designer can be utilised to maximise value and efficiency.

• Relevant experience of the CMDB structure within ServiceNow, aligning to the CSDM framework.

• Experience of implementing service discovery, using multiple sources, and amalgamating the data into a comprehensive and usable CI database.

• An ability to work in an agile way to ensure that enhancements and developments are carried out in a timely fashion, maximising value whilst avoiding additional cost.

• The ability to successfully work and communicate with a range of stakeholders across our Technology division and our various business functions.

• Knowledge of other toolsets such as JIRA and SNOW License manager MS Tool stack.

Additional Information

We’re currently experimenting with hybrid working and involving colleagues across the business to shape our future ways of working. While our offices are places to connect, collaborate, and celebrate with colleagues, we recognise the importance of flexibility regarding where you work.

For this role, there are meetings and activities that you will need to attend in-person, mainly at our offices in London or Colchester. The exact balance of office to remote working will depend on the nature of your role and team needs, and we are open to discussing this through the recruitment process.

As the UK’s largest publisher, Penguin employs around 2,000 people and publishes over 1,500 books each year. We celebrate talent from all backgrounds and work hard to stretch the definition of publishing.

Application deadline: Please apply with your CV by 11:59PM on Friday 9th August.

Salary: £50,000 - £60,000 dependent on how your skills and experience align to the role, plus bonus and benefits. Our benefits include income protection, life assurance, childcare allowance, healthcare cash plan, enhanced parental leave, and more.