Available to hire
Hi, I’m NoorAqa Bahrami, an economics graduate with over four years’ experience supporting national and international NGOs and banking institutions. I’ve worked as a Customer Services Representative at Azizi Bank Badghis, IBA Badghis, and I’ve contributed to UNICEF/CTG and CRDSA field programs, focusing on community mobilization, health promotion, and program implementation. I bring strong communication, data handling, and stakeholder engagement skills, backed by hands-on experience in reporting, planning, and safeguarding in humanitarian contexts.
I’m seeking freelance online opportunities where I can apply my organizational, analytical, and people-oriented abilities to deliver reliable, community-focused results. I’m eager to contribute to projects that require clear communication, data-savvy insights, and a collaborative approach, while maintaining flexibility to meet tight deadlines and adapt to new challenges.
Skills
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Pashto, Pushto
Fluent
English
Fluent
Turkish
Intermediate
Work Experience
Customer Services Representative at Azizi Bank Badghis Branch
March 19, 2023 - PresentManage staff salary, leases and subcontractor payments; generate sales leads; identify and access customer needs to achieve satisfaction; build sustainable relationships with customer accounts; maintain records of customer interactions and file documents; follow banking procedures and policies; salary posting; develop and maintain financial systems; apply knowledge of banking transactions.
Customer Services Representative at Islamic Bank Of Afghanistan Badghis Branch
January 1, 2017 - February 1, 2018Managed customer services operations, salary processing, record maintenance, and adherence to procedures and policies.
SBC Social Mobilizer at CTG UNICEF Badghis field
June 8, 2022 - December 31, 2022Establish and train CHW groups to conduct community health promotion; mobilize communities including religious leaders; conduct awareness sessions; refer malnourished children and anemic women to clinics; adhere to UNICEF safeguarding; prepare timesheets and DSAs; monitor cash distribution.
Community Mobilizer at CRDSA Badghis Field Office
April 1, 2019 - March 31, 2020Mobilize the community and beneficiaries; engage in one-to-one and group sessions; prepare work plans, schedules, and activity reports; work closely with community elders and CDCs.
Customer Services Representative at Azizi Bank, Badghis Branch
March 19, 2023 - PresentManaged staff salary, leases and subcontractor payments; generated sales leads; identified customer needs; built sustainable relationships; kept records of customer interactions; processed banking transactions; followed procedures and policies; supported salary posting and financial system maintenance.
Customer Services Representative at Islamic Bank Of Afghanistan, Badghis Branch
January 1, 2017 - February 28, 2018Handled customer accounts, identified needs, maintained records, and ensured adherence to banking procedures and policies.
Community Mobilizer at CRDSA BDG-field
April 1, 2019 - March 31, 2020Mobilized the community and beneficiaries; conducted one-to-one and group sessions; prepared work plans, schedules, and activity reports; collaborated with community elders and CDCs.
SBC Social Mobilizer at CTG UNICEF, Badghis Field Office
June 8, 2022 - December 31, 2022Established and trained CHW groups for community health promotion; mobilized communities (including religious leaders) toward program objectives; conducted awareness sessions; referred malnourished children and anemic women to clinics; adhered to safeguarding; prepared timesheets/DSA sheets and monitored cash distribution.
Community Mobilizer at CRDSA, Badghis Field Office
April 1, 2019 - March 31, 2020Mobilized communities and beneficiaries; conducted one-to-one and group sessions; prepared work plans, schedules, and activity reports; collaborated with community elders and CDCs.
SBC Social Mobilizer at CTG UNICEF Badghis Field Office
June 8, 2022 - December 31, 2022Established and trained community health worker groups; mobilized communities and religious leaders toward program objectives; conducted awareness sessions; referred malnourished children and anemic women to clinics; adhered to UNICEF safeguarding; prepared timesheets and DSAs; monitored cash distribution.
Education
Bachelor's Degree in Economics at Badghis University
January 11, 2030 - January 1, 2021Secondary Certificate (12th Grade) at Shahid Nik Muallim High School
January 11, 2030 - December 21, 2025Diploma in English Language at Azhar Training Center
January 1, 2018 - January 1, 2019Diploma in English Language at Lincoln Learning Center
January 1, 2017 - January 1, 2018Diploma of English (Center of Business Administration) at Center of Business Administration
May 6, 2023 - September 16, 2023Bachelor's Degree in Economics at Badghis University
January 11, 2030 - January 1, 2021High School Diploma at Shahid Nik M. Muallim High School
January 11, 2030 - January 1, 2004Certificate of English Language at Azhar Training Center
January 1, 2018 - January 1, 2019Diploma of English Language at LLC Lincoln Learning Center
January 1, 2017 - January 1, 2018Diploma of English Language at SDROA Kabul
January 1, 2014 - January 1, 2016Diploma of English at Center of Business Administration (Online)
May 6, 2023 - September 16, 2023Secondary Certificate at Shahid Nik M.Muallim High School
January 11, 2030 - January 1, 2004Bachelor's Degree in Economics at Badghis University
January 11, 2030 - January 1, 2021Qualifications
Diploma in English Language
January 1, 2018 - January 1, 2019Diploma in English Language
January 1, 2017 - January 1, 2018Diploma in English Language (Center of Business Administration)
May 6, 2023 - September 16, 2023Certificate of English Language (Azhar Training Center)
January 1, 2018 - January 1, 2019Diploma of English Language (LLC Lincoln Learning Center)
January 1, 2017 - January 1, 2018Diploma of English Language (SDROA Kabul)
January 1, 2014 - January 1, 2016Diploma of English (Center of Business Administration)
May 6, 2023 - September 16, 2023Certificate in English Language – Azhar Training Center
January 1, 2014 - January 1, 2016Certificate in English Language – Lincoln Learning Center
January 1, 2018 - January 1, 2019Diploma in English – SDROA, Kabul
January 1, 2017 - May 1, 2018Diploma in English – Center of Business Administration
May 6, 2023 - September 16, 2023Certificate of Diploma in English Language
January 1, 2014 - January 1, 2016Certificate of Diploma in English Language
January 1, 2018 - January 1, 2019Diploma of English
January 1, 2017 - May 1, 2018Diploma of English
May 6, 2023 - September 16, 2023Industry Experience
Financial Services, Non-Profit Organization, Education, Professional Services, Healthcare, Other
Skills
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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