Passionate IT Engineer from Escuela Politécnica Nacional with a unique blend of expertise in software automation, network infrastructure, and technical support. Proven track record in streamlining business processes using Power Automate and the Microsoft 365 ecosystem , alongside hands-on experience managing enterprise networks, Active Directory, and L2 support. From developing web-based management systems in React and Python to performing critical hardware maintenance , I deliver comprehensive technical solutions that drive operational efficiency and digital transformation.

Jorge Ullauri

Passionate IT Engineer from Escuela Politécnica Nacional with a unique blend of expertise in software automation, network infrastructure, and technical support. Proven track record in streamlining business processes using Power Automate and the Microsoft 365 ecosystem , alongside hands-on experience managing enterprise networks, Active Directory, and L2 support. From developing web-based management systems in React and Python to performing critical hardware maintenance , I deliver comprehensive technical solutions that drive operational efficiency and digital transformation.

Available to hire

Passionate IT Engineer from Escuela Politécnica Nacional with a unique blend of expertise in software automation, network infrastructure, and technical support. Proven track record in streamlining business processes using Power Automate and the Microsoft 365 ecosystem , alongside hands-on experience managing enterprise networks, Active Directory, and L2 support. From developing web-based management systems in React and Python to performing critical hardware maintenance , I deliver comprehensive technical solutions that drive operational efficiency and digital transformation.

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Experience Level

Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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Language

English
Intermediate

Work Experience

General Assistant at Smart Fix
December 31, 2023 - August 5, 2025
Maintenance and repair of computers and laptops, supporting technical service for equipment.
Self-Employed Technician at Hero Cell
January 1, 2021 - Present
Maintenance and repair of cell phones, computers, laptops, and printers, providing independent technical services.
General Assistant at Ministerio de Telecomunicaciones y de la Sociedad de la Información
December 31, 2023 - August 5, 2025
Assisted in technical service related to internet and equipment support, helping with internet service and equipment handling.
General Assistant at Ciemtelcom S.A.
January 1, 2024 - Present
Generated and corrected TSS, managed Juniper equipment, firewall migrations, and network diagrams among other technical tasks.
General Assistant at Teleamazonas - Cratel C.A.
January 1, 2025 - Present
Performed preventive and corrective maintenance of business equipment including computers, telephones, and network equipment.
Ayudante General at Smart Fix
January 1, 2022 - January 1, 2023
Mantenimiento y reparación de computadoras e impresoras.
Ayudante General at Ministerio de Telecomunicaciones y de la Sociedad de la Información
January 1, 2022 - January 1, 2023
Apoyo en proyectos de infraestructura de redes, configuración de switches y APs, soporte a usuarios.
Ayudante Infraestructura at Hospital Metropolitano S.A.
January 1, 2026 - Present
Gestión de infraestructura de red, configuración e instalación de switches, APs, manipulación y configuración de teléfonos IP; soporte de Nivel 2.
Ayudante de Integración Curricular at Escuela Politécnica Nacional (FIEE)
January 1, 2025 - January 1, 2026
Desarrollo e implementación de la automatización para el Plan de Prácticas Pre Profesionales en la FIEE, mediante Power Automate, conectado con el entorno Microsoft 365.
Trabajo Independiente at Innova Education
January 1, 2024 - Present
Desarrollo e implementación de un sistema para controlar sesiones educativas, cobros y tiempos mediante la web con bases de datos; desarrollo de habilidades blandas mediante la docencia.
Administrador de red empresarial at Hospital Metropolitano S.A.
January 1, 2024 - Present
Gestión y configuración de Switches y APs; instalación de teléfonos IP (Grandstream, NEC); gestión de proveedores; soporte de nivel 2; mantenimiento de la infraestructura de red.

Education

Information Technology Engineering (Student) at Escuela Politécnica Nacional
January 1, 2017 - August 5, 2025
Computer Repair Course at Mr. Reparador Centro de Reparación y Capacitación
January 1, 2021 - December 31, 2021
Cell Phone Repair Course at Mr. Reparador Centro de Reparación y Capacitación
January 1, 2021 - December 31, 2021
Andean Wireless Communications & Applications Workshop at AWCA
January 1, 2022 - December 31, 2022
Printer Repair Course at EDUTES Centro de Capacitación y Reparación
January 1, 2023 - December 31, 2023
CCNA Course at Cisco Aula Certi
January 1, 2024 - December 31, 2024
Ingeniería en Tecnologías de la Información at Escuela Politécnica Nacional
January 11, 2030 - March 16, 2026
Ingeniero en Tecnologías de la Información at Escuela Politécnica Nacional
January 11, 2030 - March 16, 2026

Qualifications

Computer Repair Course
January 1, 2021 - December 31, 2021
Cell Phone Repair Course
January 1, 2021 - December 31, 2021
Andean Wireless Communications & Applications Workshop
January 1, 2022 - December 31, 2022
Printer Repair Course
January 1, 2023 - December 31, 2023
CCNA Course
January 1, 2024 - December 31, 2024
Curso de reparación de Computadoras
January 1, 2021 - December 31, 2021
Curso de reparación de Celulares
January 1, 2021 - December 31, 2021
CCNA Cisco
January 1, 2024 - March 16, 2026

Industry Experience

Education, Telecommunications, Computers & Electronics, Professional Services, Software & Internet, Government