Hello! I'm Derlyn, a dedicated professional with a passion for supporting teams and clients in achieving their goals. With years of experience in customer service and technical support, I thrive on providing efficient solutions and fostering positive relationships. I'm excited about new opportunities to contribute to innovative projects and improve user experiences.…

DERLYN KATHERIN VEGA ANGEL

Hello! I'm Derlyn, a dedicated professional with a passion for supporting teams and clients in achieving their goals. With years of experience in customer service and technical support, I thrive on providing efficient solutions and fostering positive relationships. I'm excited about new opportunities to contribute to innovative projects and improve user experiences.…

Available to hire

Hello! I’m Derlyn, a dedicated professional with a passion for supporting teams and clients in achieving their goals. With years of experience in customer service and technical support, I thrive on providing efficient solutions and fostering positive relationships. I’m excited about new opportunities to contribute to innovative projects and improve user experiences.

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Language

Spanish; Castilian
Fluent
English
Beginner

Work Experience

Support Multicanal at CAIBYF
August 1, 2025 - August 1, 2025
Managed a contact point for customer inquiries regarding services, product information, and support systems.
Data Management and Support at ALMACONTSA
March 31, 2021 - March 31, 2021
Responsible for the organization and analysis of data required for customer interactions and response timelines.
Emergency and First Line Support at PROSEGUR COLOMBIA
March 31, 2021 - March 31, 2021
Provided first line support in emergency events, managed incidents and responses as part of the PQRS.
Soporte Multicanal at CAIBYF
August 1, 2025 - August 1, 2025
Currently serving as the primary contact point for customers, providing excellent service and ongoing support in various services. My role involves problem resolution and ensuring satisfaction levels remain high.
Soporte Técnico at ALMACOMTSA
January 1, 2023 - January 1, 2023
Engaged in data analysis and technical support, ensuring optimal functioning of services and resolving customer inquiries promptly. Focused on maintaining quality and structured communication.
Soporte Especializado at PROSEGUR COLOMBIA
March 1, 2021 - March 1, 2021
Managed responses to critical incidents while delivering support for technical and emergency situations, maintaining communication efficiency.

Education

High School at Colegio Distrital Rafael Uribe Uribe
January 1, 2006 - December 31, 2006
Technical Degree at Instituto Centro de Educación y Enseñanza y Aplicación al Trabajo - CENAT
January 1, 2013 - December 31, 2013
Apalzado at Corporación Unificada Nacional de Educación Superior
January 11, 2030 - November 11, 2025
Bachillerato at Instituto Centro Educativo y enseñanza y aplicación al trabajo - CENAT
January 1, 2013 - January 1, 2013
Primaria at Colegio Distrital Rafael Uribe Uribe
January 1, 2006 - January 1, 2006

Qualifications

Add your qualifications or awards here.

Industry Experience

Education, Professional Services