Available to hire
I am a dedicated Customer Support Analyst with over 3 years of experience in technical support for digital platforms. I thrive on solving complex issues and helping customers achieve their goals. I enjoy working in remote, international teams and am always eager to learn new skills and improve service processes.
Language
English
Advanced
Work Experience
Customer Support Analyst at M Plus Smart Hub Romania SRL
September 1, 2023 - December 1, 2024Provided customer and technical support for the Bolt Food platform, managing requests using CRM and Jira, and ensuring SLA compliance. Handled complex cases related to orders, payments, and app functionality.
Customer Service Representative at Majorel Strategy & Expertise SRL
September 1, 2021 - June 1, 2022Supported users of the Bolt Ride UK application, assisting with account and payment issues using Zendesk and CRM.
Technical Support Specialist at CGS – Computer Generated Solutions
January 1, 2018 - August 1, 2018Provided Level 1 technical support for AOL users, assisting with email and account access issues.
Education
High School Diploma at "Sf. Maria" Theoretical High School
January 1, 2016 - January 1, 2020Qualifications
Industry Experience
Professional Services
Hire a Data Analyst
We have the best data analyst experts on Twine. Hire a data analyst in Galati today.