Hi, I’m Marwa Ejaz a creative professional with experience in fashion design, customer support, and hospitality. I thrive at the intersection of style and service, delivering practical, stylish solutions and memorable customer experiences. I enjoy blending creativity with pragmatism to design functional garments and uniforms, while ensuring top-notch service in hospitality and telecom. I’m known for my attention to detail, clear communication, and problem-solving, and I’m passionate about elevating brands and customer satisfaction through client-focused design and service.…

Marwa Ejaz

Hi, I’m Marwa Ejaz a creative professional with experience in fashion design, customer support, and hospitality. I thrive at the intersection of style and service, delivering practical, stylish solutions and memorable customer experiences. I enjoy blending creativity with pragmatism to design functional garments and uniforms, while ensuring top-notch service in hospitality and telecom. I’m known for my attention to detail, clear communication, and problem-solving, and I’m passionate about elevating brands and customer satisfaction through client-focused design and service.…

Available to hire

Hi, I’m Marwa Ejaz a creative professional with experience in fashion design, customer support, and hospitality. I thrive at the intersection of style and service, delivering practical, stylish solutions and memorable customer experiences.

I enjoy blending creativity with pragmatism to design functional garments and uniforms, while ensuring top-notch service in hospitality and telecom. I’m known for my attention to detail, clear communication, and problem-solving, and I’m passionate about elevating brands and customer satisfaction through client-focused design and service.

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Skills

Experience Level

Language

English
Fluent

Work Experience

Customer Support Officer at Hazara Communication Cable Net Pvt. Ltd.
August 1, 2025 - October 17, 2025
Delivered prompt customer support via phone, email, and live chat; assisted customers with internet services, billing inquiries, and service upgrades; troubleshot connectivity issues and escalated complex cases to technical teams; maintained detailed records of customer interactions in the CRM; ensured timely follow-ups to resolve complaints and promote company services.
Reservation Officer at Chateau de North Hotels & Family Resort
April 1, 2025 - October 17, 2025
Managed room reservations, cancellations, and modifications received via phone and email; provided exceptional guest service; coordinated with front office and housekeeping to ensure smooth check-ins and operations; maintained real-time reservation records; handled group bookings and corporate reservations; upsold room upgrades and promotional packages.
Uniform Designer at Chateau de North Hotels & Family Resort
August 1, 2024 - October 17, 2025
Designed a complete line of staff uniforms for front desk, housekeeping, food & beverage, and management teams; selected fabrics suitable for a resort environment; collaborated with tailors and suppliers to ensure precise execution; integrated brand identity and ergonomic principles; revised and improved existing uniforms based on staff feedback.

Education

Fashion Designing (A Grade) at Iqra University, Islamabad
January 1, 2019 - January 1, 2023
Fine Arts (B Grade) at Home Economics School & College, Abbottabad
January 1, 2017 - January 1, 2019
Matriculation (B Grade) at Pakistan Public International School, Abbottabad
January 1, 2015 - January 1, 2017

Qualifications

Add your qualifications or awards here.

Industry Experience

Travel & Hospitality, Telecommunications, Professional Services, Education, Media & Entertainment
    paper Styled and designed a lookbook for a startup clothing brand

    Handled everything from outfit styling and creative direction to model selection and shoot coordination. I built a cohesive brand story through visual presentation, which helped the client attract new customers and grow their online presence