I am a results-driven retail professional with over 10 years of experience in sales, customer service, and store operations. I have consistently driven revenue growth, enhanced customer experiences, and led high-performing teams across Vodafone Egypt and Mobile Shop Egypt. My strengths include visual merchandising, inventory control, and leveraging POS and CRM systems to optimize performance. I also bring hands-on experience with fintech payment apps, data analytics, and digital marketing to build loyalty, reduce stockouts, and exceed KPIs. I am passionate about mentoring colleagues, streamlining processes, and resolving technical issues to ensure smooth operations and ongoing business success.

Ahmed Mahmoud Sayed Mahmoud

I am a results-driven retail professional with over 10 years of experience in sales, customer service, and store operations. I have consistently driven revenue growth, enhanced customer experiences, and led high-performing teams across Vodafone Egypt and Mobile Shop Egypt. My strengths include visual merchandising, inventory control, and leveraging POS and CRM systems to optimize performance. I also bring hands-on experience with fintech payment apps, data analytics, and digital marketing to build loyalty, reduce stockouts, and exceed KPIs. I am passionate about mentoring colleagues, streamlining processes, and resolving technical issues to ensure smooth operations and ongoing business success.

Available to hire

I am a results-driven retail professional with over 10 years of experience in sales, customer service, and store operations. I have consistently driven revenue growth, enhanced customer experiences, and led high-performing teams across Vodafone Egypt and Mobile Shop Egypt. My strengths include visual merchandising, inventory control, and leveraging POS and CRM systems to optimize performance.

I also bring hands-on experience with fintech payment apps, data analytics, and digital marketing to build loyalty, reduce stockouts, and exceed KPIs. I am passionate about mentoring colleagues, streamlining processes, and resolving technical issues to ensure smooth operations and ongoing business success.

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Experience Level

Expert
Expert
Intermediate

Work Experience

Retail Sales Representative at Vodafone Egypt
April 1, 2025 - April 1, 2026
Surpassed monthly and quarterly sales targets using performance tracking and CRM systems; engaged with individuals, SOHO, SME, and corporate accounts; built strong client relationships and maintained accurate records in POS.
Retail Expert Advisor at Vodafone Egypt
March 1, 2022 - March 1, 2025
Managed daily sales, cash operations, and customer service; resolved internet-related technical issues; consistently exceeded targets through solution-based selling and customer engagement.
Retail Sales Representative at Vodafone Egypt
November 1, 2020 - March 1, 2022
Monitored and surpassed monthly and quarterly sales targets; engaged with diverse customer segments; built client relationships and maintained records in POS systems.
Retail Store Manager at Mobile Shop Egypt
August 1, 2018 - October 1, 2020
Directed store operations, improved efficiency and compliance with company standards; managed inventory to minimize stockouts; led and trained sales associates; implemented policies for operational excellence.
Retail Assistant Store Manager at Mobile Shop Egypt
March 1, 2017 - August 1, 2018
Oversaw sales target reporting and analysis; developed training materials and onboarded new staff; supported daily operations ensuring smooth workflow.
Retail Senior Sales at Mobile Shop Egypt
August 1, 2016 - March 1, 2017
Mentored and trained new colleagues; developed training programs to enhance team skills.
Retail Sales Representative at Mobile Shop Egypt
August 1, 2014 - August 1, 2016
Delivered personalized recommendations aligned with customer needs; built rapport and trust with diverse customer base.
Cashier at El Mahallawy Markets, Cairo, Egypt
November 1, 2013 - January 1, 2014
Managed daily cash transactions with accuracy; identified authentic banknotes to prevent counterfeit circulation.

Education

Bachelor at Ministry of Higher Education, Cairo, Egypt
January 11, 2030 - January 1, 2011

Qualifications

A+ Certification
January 11, 2030 - June 1, 2026
CompTIA Network+ Certification
January 11, 2030 - June 1, 2026
FWD Digital Marketing
January 11, 2030 - June 1, 2026
Microsoft AI Copilot
January 11, 2030 - June 1, 2026
ChatGPT For Everyone - Intro To Prompt Hacking & Advanced Prompt Hacking
January 11, 2030 - June 1, 2026

Industry Experience

Retail, Telecommunications