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I am a versatile Virtual Assistant and Customer Support Professional with over 7 years of experience helping businesses streamline operations, improve customer satisfaction, and drive growth. I specialize in lead generation, workflow automation, data management, and team coordination. I have hands-on experience with tools like Zapier, Freshdesk, intercom, Airtable, Google Sheets, Excel, Lemlist, Calendly, and Apollo.io. I am detail-oriented, tech-savvy, and committed to delivering results with efficiency and professionalism. I thrive in fast-paced environments and enjoy solving problems, optimizing systems, and supporting teams to achieve their goals.…I am a versatile Virtual Assistant and Customer Support Professional with over 7 years of experience helping businesses streamline operations, improve customer satisfaction, and drive growth. I specialize in lead generation, workflow automation, data management, and team coordination. I have hands-on experience with tools like Zapier, Freshdesk, intercom, Airtable, Google Sheets, Excel, Lemlist, Calendly, and Apollo.io. I am detail-oriented, tech-savvy, and committed to delivering results with efficiency and professionalism. I thrive in fast-paced environments and enjoy solving problems, optimizing systems, and supporting teams to achieve their goals.

ADEYEMI FOLAKEMI

Marketing Automation Specialist, Community Manager, Project Manager

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I am a versatile Virtual Assistant and Customer Support Professional with over 7 years of experience helping businesses streamline operations, improve customer satisfaction, and drive growth. I specialize in lead generation, workflow automation, data management, and team coordination. I have hands-on experience with tools like Zapier, Freshdesk, intercom, Airtable, Google Sheets, Excel, Lemlist, Calendly, and Apollo.io. I am detail-oriented, tech-savvy, and committed to delivering results with efficiency and professionalism. I thrive in fast-paced environments and enjoy solving problems, optimizing systems, and supporting teams to achieve their goals.…I am a versatile Virtual Assistant and Customer Support Professional with over 7 years of experience helping businesses streamline operations, improve customer satisfaction, and drive growth. I specialize in lead generation, workflow automation, data management, and team coordination. I have hands-on experience with tools like Zapier, Freshdesk, intercom, Airtable, Google Sheets, Excel, Lemlist, Calendly, and Apollo.io. I am detail-oriented, tech-savvy, and committed to delivering results with efficiency and professionalism. I thrive in fast-paced environments and enjoy solving problems, optimizing systems, and supporting teams to achieve their goals.

Available to hire

I am a versatile Virtual Assistant and Customer Support Professional with over 7 years of experience helping businesses streamline operations, improve customer satisfaction, and drive growth. I specialize in lead generation, workflow automation, data management, and team coordination.
I have hands-on experience with tools like Zapier, Freshdesk, intercom, Airtable, Google Sheets, Excel, Lemlist, Calendly, and Apollo.io.

I am detail-oriented, tech-savvy, and committed to delivering results with efficiency and professionalism.

I thrive in fast-paced environments and enjoy solving problems, optimizing systems, and supporting teams to achieve their goals.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

Work Experience

Talent Manager at Virtual Tribe

April 22, 2025 - February 6, 2026

Sourced, screened, and onboarded top talents to meet client needs. Built strong relationships with talents to enhance engagement and retention. Supported process improvement for efficient talent management and project delivery. Managed and coordinated talents, including UGC creators and creatives, to ensure seamless

Customer Support Representative at Digital Witch Support community

April 4, 2023 - October 19, 2025

Managed customer complaints and feedback, implementing effective solutions to enhance the overall customer experience. Successfully increased customer satisfaction rates through the implementation of improved support strategies. Collaborated closely with the sales team to nurture leads, track conversations, and contribute to revenue growth initiatives.

Project Manager at Livingspring Human Development In

January 3, 2023 - July 31, 2025

Meticulously crafted documents that outlined project goals, timelines, and budgets to secure funding and support. Maximized efficiency and productivity by delegating tasks, ensuring each team member knew their role and responsibilities. Planned, coordinated, and paid close attention to detail to deliver compelling proposals on time

Education

Master of Science at Ibrahim Badamasi Babangida University Niger state, Nigeria

January 3, 2017 - November 19, 2021

Studied advanced agricultural economics with a strong focus on data analysis, economic modeling, research methods, and policy evaluation. Developed analytical, problem-solving, and reporting skills applicable to business operations, market research, customer insights, and data-driven decision-making.

Bachelor of Technology at Ladoke Akintola University of Technology Ogbomosho, Oyo state, Nigeria

August 4, 2009 - February 18, 2015

Completed a Bachelor’s degree in Agricultural Economics, gaining foundational knowledge in economics, agribusiness management, data collection, and quantitative analysis. Built strong skills in research, communication, and problem-solving relevant to administrative, customer support, and virtual assistant roles

Qualifications

Certified Airtable Builder

February 11, 2026 - February 11, 2026

Certified Airtable Builder with hands-on experience designing databases, automating workflows, creating interfaces, and optimizing business processes. Skilled in building scalable systems that improve data organization, collaboration, and operational efficiency.