Ahmad Kadeem Lias Boyce

Maintained a positive team environment by encouraging teamwork and respect in accordance with the company mission. Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations. Demonstrated leadership by maintaining cleanliness and organization and delegating roles to employees. Performed daily cash handling duties accurately, ensuring proper reconciliation at the end of each shift. Drove excellent customer service through coaching, role modelling, and incorporating customer feedback to reinforce and improve quality of service. Supported back of house operations as needed, demonstrating versatility and adaptability in various roles within the establishment.

Maintained positive team environment, managed daily front-of-house operations to ensure quality and customer satisfaction; led cleanliness and organization; handled cash reconciliation; coached staff to deliver excellent service; supported back-of-house operations as needed.

Wrote clear marketing copy to promote products/services. Prepared well-structured drafts using Content Management Systems. Proofread and edited blog posts before publication. Submitted work to editors for input and approval. Provided the Bangladeshi team with an English template to use. Identified appropriate English variants (American or British) for each platform. Coordinated with marketing and design teams to illustrate articles. Ensured consistency in style, fonts, images and tone. Updated website content as needed.