Freelancing using AI tools (ChatGPT, Ideogram, Hailuo, Gamma, Replit, Lovable) to assist clients with videos, images, applications, and PDFs for platforms such as Upwork and YouTube. Performing various temporary IT and non-IT roles while staying updated on AI technologies.

Intune MDM Engineer at Experis/Flagstar

February 1, 2024 - May 31, 2024

Short-term contract migrating iOS corporate devices from Blackberry MDM to Microsoft Intune using Apple Business Manager. Develop project plans with scope, timelines, resources, and milestones. Document Intune configurations, policies, and procedures; review and align policies across different MDM solutions. Collaborate with IT security and system administrators to align mobile device management with security and compliance objectives.

MDM SME at Redzone Resources / Dallas County

May 1, 2022 - December 31, 2022

Support data communications systems and Apple iOS equipment; use Apple Business Manager to assign devices to Intune or MobileIron. Use Evichat to transfer text messages. Use MobileIron to unlock, retire, or wipe a device to switch to Intune. Configure mobile devices, apply security policies, and patch management; ensure proper trunking into Intune.

Modern Experience SME at Experis / Microsoft

November 1, 2021 - March 31, 2022

Trained on the Fast Track Team for Microsoft on Endpoint Manager (Intune). Enrolling Android & iOS devices (corporate or BYOD). Deploying applications, including using Apple Business Manager for iOS. Applying configuration profiles (e.g., kiosk mode).

IT Specialist/Coordinator at General Informatics / Reliant Rehabilitation

October 1, 2019 - October 31, 2020

Liaison between General Informatics and Reliant Rehabilitation; coordinate IT issues and projects. Use Office 365 to add users and assign licenses. Use Intune/Azure to include or exclude user groups from applications and policies. Image Windows 10 computers with Autopilot. Install software, upgrade, patch, and resolve software issues.

SCCM - Intune Engineer at TEKsystems / Commercial Metals Company

February 1, 2019 - July 31, 2019

Create applications and packages; distribute content to distribution points; create collections to deploy applications via Software Center. Update Office 365 to the latest version. Configure iOS and Android devices in the Intune portal; apply profiles (Wi-Fi, device restrictions). Participated in projects including Android Enterprise enrollment and a PC refresh with folder redirection for OneDrive; task sequence deployments across mills.

Student at Asher College

April 1, 2018 - June 30, 2019

Student in the IT Server Administrator program; developed skills in Microsoft and Linux OS; prepared for designing, deploying, and maintaining services and infrastructure. Earned MCP, MCSA, and CompTIA Linux+ certifications.

Intune - SCCM Support Engineer at Convergys / Microsoft

January 1, 2016 - September 30, 2017

Enroll iOS, Android, and Windows 10 devices in Microsoft Intune and deploy applications. Use Office 365 to add users with admin rights. Apply Configuration, Compliance, and Conditional Access policies. Perform Tier 2 & 3 Premier Support. Troubleshoot SCCM 2012 R2, 1602, 1606, 1610; manage SQL environments and site hierarchy. Assisted administrators on migrating Intune to Azure and aligning policies.