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I’m Michael Angura, an IT executive and data-focused professional from Uganda with strong experience in IT administration, system support, and turning operational data into clear insights. I’ve led monitoring and incident support activities, built and optimized dashboards and reports, and supported users and infrastructure across multiple environments. I’m currently strengthening my AWS cloud skills while also working on automation, security/compliance practices, and modern infrastructure approaches. Alongside my IT and data work, I enjoy freelancing and delivering practical solutions—like Power BI/Excel-based reporting, workflow automation, and reliable system support—to help teams make faster, more secure decisions.…I’m Michael Angura, an IT executive and data-focused professional from Uganda with strong experience in IT administration, system support, and turning operational data into clear insights. I’ve led monitoring and incident support activities, built and optimized dashboards and reports, and supported users and infrastructure across multiple environments. I’m currently strengthening my AWS cloud skills while also working on automation, security/compliance practices, and modern infrastructure approaches. Alongside my IT and data work, I enjoy freelancing and delivering practical solutions—like Power BI/Excel-based reporting, workflow automation, and reliable system support—to help teams make faster, more secure decisions.

ANGURA MICHEAL

Web Developer, Programmer, Data Scientist, +2

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I’m Michael Angura, an IT executive and data-focused professional from Uganda with strong experience in IT administration, system support, and turning operational data into clear insights. I’ve led monitoring and incident support activities, built and optimized dashboards and reports, and supported users and infrastructure across multiple environments. I’m currently strengthening my AWS cloud skills while also working on automation, security/compliance practices, and modern infrastructure approaches. Alongside my IT and data work, I enjoy freelancing and delivering practical solutions—like Power BI/Excel-based reporting, workflow automation, and reliable system support—to help teams make faster, more secure decisions.…I’m Michael Angura, an IT executive and data-focused professional from Uganda with strong experience in IT administration, system support, and turning operational data into clear insights. I’ve led monitoring and incident support activities, built and optimized dashboards and reports, and supported users and infrastructure across multiple environments. I’m currently strengthening my AWS cloud skills while also working on automation, security/compliance practices, and modern infrastructure approaches. Alongside my IT and data work, I enjoy freelancing and delivering practical solutions—like Power BI/Excel-based reporting, workflow automation, and reliable system support—to help teams make faster, more secure decisions.

Available to hire

I’m Michael Angura, an IT executive and data-focused professional from Uganda with strong experience in IT administration, system support, and turning operational data into clear insights. I’ve led monitoring and incident support activities, built and optimized dashboards and reports, and supported users and infrastructure across multiple environments.

I’m currently strengthening my AWS cloud skills while also working on automation, security/compliance practices, and modern infrastructure approaches. Alongside my IT and data work, I enjoy freelancing and delivering practical solutions—like Power BI/Excel-based reporting, workflow automation, and reliable system support—to help teams make faster, more secure decisions.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Beginner

Beginner

Language

English

Advanced

Work Experience

IT Support – Data Analyst at Virtus Global Security (ITMS Project)

February 1, 2026 - Present

Monitor ITMS and digital platform stability/performance, track utilization and transaction indicators, and detect anomalies for timely alerts. Provide cross-department data support to Product Managers and IT Support teams by translating metrics into actionable insights. Collect and analyze logs/records/errors for root cause analysis, create performance dashboards/reports using BI tools, and maintain documentation. Support incident management by investigating incidents within SLAs, logging resolutions and risks, and recommending corrective actions. Continuously improve monitoring/reporting processes through automation and ensure adherence to company IT policies, data governance, and cybersecurity/confidentiality requirements.

IT Consultancy (Freelance)

January 1, 2024 - Present

Provide consultancy in data analysis and business intelligence, including data cleaning/preparation with Excel Power Query and advanced formulas. Deliver technical support and help manage upgrades, patching cycles, and system monitoring for uptime. Develop dashboards in Power BI/Excel to visualize KPIs and support decision-makers. Streamline repetitive workflows with Power Automate Desktop and error-proof spreadsheet logic, and apply statistical/analytical methods to identify trends and outliers. Collaborate remotely with clients, provide timely updates, and maintain professional documentation throughout delivery.

IT Executive at Boda Boda Banja Limited (Retail Finance)

January 1, 2023 - June 30, 2025

Provide onsite and remote technical support for hardware (PCs, printers, UPS), software, and network issues across branches. Install/configure/maintain/upgrade servers, switches, routers, and related IT infrastructure to optimize performance. Monitor network availability and performance, implement security and compliance checks, and manage backups/recovery for data protection. Develop and optimize database systems for analytics and predictive dashboards using Power BI, Tableau, and Python. Conduct end-user training on IT security policies, lead IT projects to completion to improve workflow efficiency, and manage documentation for audits and internal tracking. Achievement highlights include reducing report backlog by 95% with Power BI/Power Query and migrating from PBX to a cloud-based call center solution for better monitoring and management.

Associate at SAMA

April 1, 2022 - August 31, 2022

Conduct data labeling for NLP/AI applications by reviewing and annotating images using a raster segmentation tool according to client instructions. Contribute to team efforts as needed, and assist in creating internal technical guides and a documentation system for image annotation projects. Achievement includes accuracy and timely completion of assignments provided by the supervisor.

Operations Supervisor at Tiba Group

January 1, 2021 - April 30, 2022

Train and evaluate staff, lead branch operations to ensure service standards, manage operations expenses through scheduling and purchasing decisions, and maximize business opportunities. Implement a new employee performance evaluation system to improve productivity. Maintain cleanliness and standards across the operation and support sales/marketing activities for new product introductions.

Jumia Sales Consultant (Part-Time) at Jumia

June 1, 2020 - January 31, 2021

Find potential clients through cold calling, lead research, and networking; recommend customer-specific products based on needs. Manage follow-up to ensure service and goods delivery and collaborate with the marketing team to improve product visibility and sales. Provide online sales/marketing support and maintain efficient customer follow-up processes.

Information Technology Support Assistant (Internship) at STRATCOM Communications Solutions

June 1, 2019 - August 31, 2019

Provide first-level support by identifying and troubleshooting computers and networks. Assist with setup and configuration of networks, servers, routers, and security protocols, and troubleshoot network issues. Support basic data analysis/extraction and help with initial network infrastructure setup. Provide basic IT support during training and help improve the company’s IT capabilities.