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I am a highly organised and results-driven professional with multi-industry experience across retail, manufacturing, and customer service sectors. I excel at analysing business needs, streamlining operations, and driving profitability through strategic planning and process optimisation. I am proficient in office administration, team leadership, and Microsoft Office applications, with a proven track record of enhancing customer experience and operational efficiency. I am adaptable and performance-focused, thriving in fast-paced and regulated environments. I am ready to contribute to organisational success through proactive problem solving and high-impact execution.…I am a highly organised and results-driven professional with multi-industry experience across retail, manufacturing, and customer service sectors. I excel at analysing business needs, streamlining operations, and driving profitability through strategic planning and process optimisation. I am proficient in office administration, team leadership, and Microsoft Office applications, with a proven track record of enhancing customer experience and operational efficiency. I am adaptable and performance-focused, thriving in fast-paced and regulated environments. I am ready to contribute to organisational success through proactive problem solving and high-impact execution.

Aswin Kattookkaran

Marketing Strategist, Content Creator, Video Editor, +7

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I am a highly organised and results-driven professional with multi-industry experience across retail, manufacturing, and customer service sectors. I excel at analysing business needs, streamlining operations, and driving profitability through strategic planning and process optimisation. I am proficient in office administration, team leadership, and Microsoft Office applications, with a proven track record of enhancing customer experience and operational efficiency. I am adaptable and performance-focused, thriving in fast-paced and regulated environments. I am ready to contribute to organisational success through proactive problem solving and high-impact execution.…I am a highly organised and results-driven professional with multi-industry experience across retail, manufacturing, and customer service sectors. I excel at analysing business needs, streamlining operations, and driving profitability through strategic planning and process optimisation. I am proficient in office administration, team leadership, and Microsoft Office applications, with a proven track record of enhancing customer experience and operational efficiency. I am adaptable and performance-focused, thriving in fast-paced and regulated environments. I am ready to contribute to organisational success through proactive problem solving and high-impact execution.

Available to hire

I am a highly organised and results-driven professional with multi-industry experience across retail, manufacturing, and customer service sectors. I excel at analysing business needs, streamlining operations, and driving profitability through strategic planning and process optimisation.

I am proficient in office administration, team leadership, and Microsoft Office applications, with a proven track record of enhancing customer experience and operational efficiency. I am adaptable and performance-focused, thriving in fast-paced and regulated environments. I am ready to contribute to organisational success through proactive problem solving and high-impact execution.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

Hindi

Fluent

English

Fluent

Malayalam

Fluent

Tamil

Fluent

Kannada

Fluent

Telugu

Intermediate

Work Experience

Customer Service Specialist at NatWest Group

May 1, 2025 - Present

Delivered tailored banking support to 60+ customers daily across NatWest, RBS, and Ulster Bank; promoted digital banking tools; achieved 95% customer satisfaction; digital tool adoption increased by 30%; resolved 90% of complex complaints on first contact; maintained 100% audit pass rate in quality checks.

Packing Operative at Randox Laboratories

January 1, 2025 - May 1, 2025

Assembled and labelled diagnostic kit boxes with 100% accuracy; reduced packing errors by 10%; increased packing line efficiency by meeting daily output targets; pre-prepared components ahead of shifts reducing setup time by 20%; maintained reagent vial labelling accuracy and traceability; ensured 95% machinery uptime; enforced PPE compliance.

Store Supervisor at Cost Cutter Supermarket

March 1, 2023 - December 1, 2024

Led a team of 10+ to improve performance, increasing store sales by 15%; managed stock levels and orders, cutting losses by 25% through improved inventory checks; achieved 99% audit score; resolved customer complaints quickly; scheduled staff shifts and tasks; trained new hires; coordinated promotional campaigns and in-store events, contributing to a 10% footfall and sales lift; managed cash handling and banking procedures.

Associate Marketing Manager Intern at Hazelwood Accountants Ltd

August 1, 2022 - March 1, 2023

Collaborated within a team to support day-to-day marketing functions, contributing to planning and execution of digital campaigns; maintained social media accounts, increasing online activity and client engagement; compiled data and created spreadsheets and reports used in internal marketing reviews; helped organise internal events and client meetings; provided training on marketing tools; performed general administrative tasks.

Store Assistant at Cost Cutter Supermarket

November 1, 2021 - August 1, 2022

Served 100+ customers daily; managed cash and card transactions with 100% accuracy; restocked shelves, maintained presentation, contributing to a 10% rise in impulse purchases; processed deliveries and ensured stock rotation; complied with food safety and PPE; assisted with end-of-day closing and sales reporting; supported seasonal promotions with displays and upselling, resulting in a 15% lift in promotional item sales.