I am a highly organised and results-driven professional with multi-industry experience across retail, manufacturing, and customer service sectors. I excel at analysing business needs, streamlining operations, and driving profitability through strategic planning and process optimisation. I am proficient in office administration, team leadership, and Microsoft Office applications, with a proven track record of enhancing customer experience and operational efficiency. I am adaptable and performance-focused, thriving in fast-paced and regulated environments. I am ready to contribute to organisational success through proactive problem solving and high-impact execution.

Aswin Kattookkaran

I am a highly organised and results-driven professional with multi-industry experience across retail, manufacturing, and customer service sectors. I excel at analysing business needs, streamlining operations, and driving profitability through strategic planning and process optimisation. I am proficient in office administration, team leadership, and Microsoft Office applications, with a proven track record of enhancing customer experience and operational efficiency. I am adaptable and performance-focused, thriving in fast-paced and regulated environments. I am ready to contribute to organisational success through proactive problem solving and high-impact execution.

Available to hire

I am a highly organised and results-driven professional with multi-industry experience across retail, manufacturing, and customer service sectors. I excel at analysing business needs, streamlining operations, and driving profitability through strategic planning and process optimisation.

I am proficient in office administration, team leadership, and Microsoft Office applications, with a proven track record of enhancing customer experience and operational efficiency. I am adaptable and performance-focused, thriving in fast-paced and regulated environments. I am ready to contribute to organisational success through proactive problem solving and high-impact execution.

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Language

Hindi
Fluent
English
Fluent
Malayalam
Fluent
Tamil
Fluent
Kannada
Fluent
Telugu
Intermediate

Work Experience

Customer Service Specialist at NatWest Group
May 1, 2025 - Present
Delivered tailored banking support to 60+ customers daily across NatWest, RBS, and Ulster Bank; promoted digital banking tools; achieved 95% customer satisfaction; digital tool adoption increased by 30%; resolved 90% of complex complaints on first contact; maintained 100% audit pass rate in quality checks.
Packing Operative at Randox Laboratories
January 1, 2025 - May 1, 2025
Assembled and labelled diagnostic kit boxes with 100% accuracy; reduced packing errors by 10%; increased packing line efficiency by meeting daily output targets; pre-prepared components ahead of shifts reducing setup time by 20%; maintained reagent vial labelling accuracy and traceability; ensured 95% machinery uptime; enforced PPE compliance.
Store Supervisor at Cost Cutter Supermarket
March 1, 2023 - December 1, 2024
Led a team of 10+ to improve performance, increasing store sales by 15%; managed stock levels and orders, cutting losses by 25% through improved inventory checks; achieved 99% audit score; resolved customer complaints quickly; scheduled staff shifts and tasks; trained new hires; coordinated promotional campaigns and in-store events, contributing to a 10% footfall and sales lift; managed cash handling and banking procedures.
Associate Marketing Manager Intern at Hazelwood Accountants Ltd
August 1, 2022 - March 1, 2023
Collaborated within a team to support day-to-day marketing functions, contributing to planning and execution of digital campaigns; maintained social media accounts, increasing online activity and client engagement; compiled data and created spreadsheets and reports used in internal marketing reviews; helped organise internal events and client meetings; provided training on marketing tools; performed general administrative tasks.
Store Assistant at Cost Cutter Supermarket
November 1, 2021 - August 1, 2022
Served 100+ customers daily; managed cash and card transactions with 100% accuracy; restocked shelves, maintained presentation, contributing to a 10% rise in impulse purchases; processed deliveries and ensured stock rotation; complied with food safety and PPE; assisted with end-of-day closing and sales reporting; supported seasonal promotions with displays and upselling, resulting in a 15% lift in promotional item sales.

Education

Master of Business Administration at University of Northampton
September 1, 2021 - November 1, 2023
Bachelor of Technology, Aeronautical Engineering at Calicut University
August 1, 2012 - September 1, 2016
Master of Business Administration at University of Northampton
September 1, 2021 - November 1, 2023
Bachelor of Technology at Aeronautical Engineering, Calicut University
August 1, 2012 - September 1, 2016
MASTER OF BUSINESS ADMINISTRATION at University of Northampton
September 1, 2021 - November 1, 2023
BACHELOR OF TECHNOLOGY, Aeronautical Engineering at Calicut University
August 1, 2012 - September 1, 2016
HIGHER SECONDARY EDUCATION /A-LEVELS at Class 12th
June 1, 2010 - March 1, 2012
MATRICULATION / GCSE at Class 10th
June 1, 2009 - March 1, 2010

Qualifications

Higher Secondary Education / A-Levels
June 1, 2010 - March 1, 2012
Matriculation / GCSE
June 1, 2009 - March 1, 2010
Higher Secondary Education / A-Levels
June 1, 2010 - March 1, 2012
Matriculation / GCSE
June 1, 2009 - March 1, 2010

Industry Experience

Retail, Financial Services, Healthcare, Education, Professional Services, Media & Entertainment, Software & Internet, Manufacturing