I am a woman with an ability to develop and improve my skills. Accomplished professional with expertise and communication, customer service, and digital illustration to enhance client engagement and visual creativity. I am organized, skilled in multitasking and computer applications to deliver efficient and high-quality support.…

Aneliya Yankova

I am a woman with an ability to develop and improve my skills. Accomplished professional with expertise and communication, customer service, and digital illustration to enhance client engagement and visual creativity. I am organized, skilled in multitasking and computer applications to deliver efficient and high-quality support.…

Available to hire

I am a woman with an ability to develop and improve my skills. Accomplished professional with expertise and communication, customer service, and digital illustration to enhance client engagement and visual creativity. I am organized, skilled in multitasking and computer applications to deliver efficient and high-quality support.

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Skills

Experience Level

Language

English
Advanced
Bulgarian
Fluent

Work Experience

Customer Support on a Phone Line at Project Sky Tech
September 1, 2015 - December 1, 2015
Internet/TV - Customer Support on a Phone Line
Customer Support at Bulpros
April 1, 2016 - August 1, 2016
Plovdiv, BG - Project Roomer Travel – Hotels/Vacation Bookings - Customer Support on a Phone Line, Chat and E-mailing
Pattern Designer at Laleto
December 1, 2016 - May 1, 2017
Pattern designer at Laleto
Shop Assistant at Deichman MALL Plovdiv
July 1, 2018 - February 1, 2019
Shop Assistant at H&M Mall Plaza Plovdiv
October 1, 2023 - May 1, 2024
Freelance Digital Illustrator/Caricaturist/Artist at Self-employed
January 1, 2018 - Present
Freelance digital illustration, caricatures, and artwork (officially registered)
Customer Support at Project Sky Tech – Internet/TV
January 1, 2015 - December 1, 2015
Provided customer support via phone for internet and TV services, assisting customers with inquiries and technical issues.
Customer Support at Project Roomer Travel – Hotels/Vacation Bookings
April 1, 2016 - August 1, 2016
Managed customer support via phone and email, addressing booking queries and providing assistance for travel-related issues.
Shop Assistant at Deichmann MALL
July 1, 2018 - February 1, 2019
Assisted customers in retail sales, provided product information, and ensured a smooth shopping experience.
Shop Assistant at H&M Mall Plaza
October 1, 2023 - May 1, 2023
Engaged with customers, supported sales operations, and contributed to a positive shopping ambiance.
Freelance Digital Illustrator/Caricaturist/Artist
January 1, 2018 - Present
Created digital illustrations and caricatures for various clients, showcasing artistic skills and creativity.
Shop Assistant at LC Waikiki
December 1, 2004 - November 1, 2025
Provided customer service in a retail environment, assisting with product selection and checkouts.

Education

3rd Degree Designer of Make-up and Wigs at National Academy of Film and Stage Arts Plovdiv
January 1, 2004 - January 1, 2009
1st Degree Industrial Design Engineering at The Hague University of Applied Sciences
January 1, 2011 - January 1, 2013
3rd Degree Designer of Make-up and Wigs at National Academy of Film and Stage Arts
September 1, 2004 - September 1, 2009
1st Degree Industrial Design Engineering at The Hague University of Applied Sciences
September 1, 2011 - September 1, 2013

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Media & Entertainment, Education, Travel & Hospitality, Professional Services

Skills

Experience Level