Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I’m a dedicated customer service professional with several years of experience in addressing and resolving complex customer queries. I’m passionate about building strong relationships, driving brand loyalty, and increasing customer engagement. I thrive in fast-paced environments and enjoy turning challenges into clear, actionable solutions that improve the customer experience. I also bring a collaborative mindset and a proactive approach to continuous improvement, with a track record of optimizing processes, documenting requirements, and delivering training that helps teams perform at their best.…I’m a dedicated customer service professional with several years of experience in addressing and resolving complex customer queries. I’m passionate about building strong relationships, driving brand loyalty, and increasing customer engagement. I thrive in fast-paced environments and enjoy turning challenges into clear, actionable solutions that improve the customer experience. I also bring a collaborative mindset and a proactive approach to continuous improvement, with a track record of optimizing processes, documenting requirements, and delivering training that helps teams perform at their best.

Abdul Ola





I’m a dedicated customer service professional with several years of experience in addressing and resolving complex customer queries. I’m passionate about building strong relationships, driving brand loyalty, and increasing customer engagement. I thrive in fast-paced environments and enjoy turning challenges into clear, actionable solutions that improve the customer experience. I also bring a collaborative mindset and a proactive approach to continuous improvement, with a track record of optimizing processes, documenting requirements, and delivering training that helps teams perform at their best.…I’m a dedicated customer service professional with several years of experience in addressing and resolving complex customer queries. I’m passionate about building strong relationships, driving brand loyalty, and increasing customer engagement. I thrive in fast-paced environments and enjoy turning challenges into clear, actionable solutions that improve the customer experience. I also bring a collaborative mindset and a proactive approach to continuous improvement, with a track record of optimizing processes, documenting requirements, and delivering training that helps teams perform at their best.

Available to hire

I’m a dedicated customer service professional with several years of experience in addressing and resolving complex customer queries. I’m passionate about building strong relationships, driving brand loyalty, and increasing customer engagement. I thrive in fast-paced environments and enjoy turning challenges into clear, actionable solutions that improve the customer experience.

I also bring a collaborative mindset and a proactive approach to continuous improvement, with a track record of optimizing processes, documenting requirements, and delivering training that helps teams perform at their best.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Work Experience

Customer Service Associate at Walgreens

February 1, 2022 - October 28, 2025

Delivered customer service by resolving complex queries, reducing complaints through new call scripts, and building customer loyalty. Engaged with customers to provide positive experiences, tracked interactions in company systems, and supported SLA adherence. Resolved product or service issues by clarifying the complaint, identifying causes, and communicating best solutions. Managed account information, including login details, and maintained accurate customer records. Conducted outbound/inbound calls to educate customers, followed up on concerns, and documented activities. Assisted with billing, connectivity, and service outage issues, and supported general service inquiries. Identified process inefficiencies with tools like Jira and Zendesk, contributed to training, and helped onboard new customers. Implemented an inventory cataloging system to reduce processing time by 50% and supported revenue/cost analyses presented to executives.

Customer Service Representative at Verizon

February 28, 2022 - February 28, 2022

Performed call center duties for internet and phone services, handling inquiries in a calm, courteous, and professional manner. Used modern tools (Zoom, RingCentral, Skype) to communicate with customers and maintained secure records of contacts and payments. Assisted with billing issues, connectivity problems, and service outages; reported challenges to supervisors. Created and labeled spreadsheets for schedules and meetings; maintained a cordial approach with clients and colleagues. Prepared business requirement documents for IT implementations and secured customer data using internal controls and cloud solutions. Troubleshot account issues and organized raw data for analysis while maintaining secure and efficient computer systems.