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Operations-focused professional with 9+ years of experience driving business operations, process improvement, risk management, and general insurance underwriting. 3+ years of UAE experience spanning accounts and operations within real estate and restaurant businesses. Proven ability to lead cross-functional execution, strengthen internal controls, ensure compliance, manage vendors and stakeholders, and deliver measurable improvements in workflow efficiency (up to 20%). Skilled in financial coordination, MIS reporting, KYC/AML processes, and regulatory compliance including VAT/FTA and UAE payroll/WPS requirements.…Operations-focused professional with 9+ years of experience driving business operations, process improvement, risk management, and general insurance underwriting. 3+ years of UAE experience spanning accounts and operations within real estate and restaurant businesses. Proven ability to lead cross-functional execution, strengthen internal controls, ensure compliance, manage vendors and stakeholders, and deliver measurable improvements in workflow efficiency (up to 20%). Skilled in financial coordination, MIS reporting, KYC/AML processes, and regulatory compliance including VAT/FTA and UAE payroll/WPS requirements.

Hafiz Abdul Rauf

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Operations-focused professional with 9+ years of experience driving business operations, process improvement, risk management, and general insurance underwriting. 3+ years of UAE experience spanning accounts and operations within real estate and restaurant businesses. Proven ability to lead cross-functional execution, strengthen internal controls, ensure compliance, manage vendors and stakeholders, and deliver measurable improvements in workflow efficiency (up to 20%). Skilled in financial coordination, MIS reporting, KYC/AML processes, and regulatory compliance including VAT/FTA and UAE payroll/WPS requirements.…Operations-focused professional with 9+ years of experience driving business operations, process improvement, risk management, and general insurance underwriting. 3+ years of UAE experience spanning accounts and operations within real estate and restaurant businesses. Proven ability to lead cross-functional execution, strengthen internal controls, ensure compliance, manage vendors and stakeholders, and deliver measurable improvements in workflow efficiency (up to 20%). Skilled in financial coordination, MIS reporting, KYC/AML processes, and regulatory compliance including VAT/FTA and UAE payroll/WPS requirements.

Available to hire

Operations-focused professional with 9+ years of experience driving business operations, process improvement, risk management, and general insurance underwriting. 3+ years of UAE experience spanning accounts and operations within real estate and restaurant businesses.

Proven ability to lead cross-functional execution, strengthen internal controls, ensure compliance, manage vendors and stakeholders, and deliver measurable improvements in workflow efficiency (up to 20%). Skilled in financial coordination, MIS reporting, KYC/AML processes, and regulatory compliance including VAT/FTA and UAE payroll/WPS requirements.

Skills

Leadership

Microsoft Excel

Power BI

Experience Level

Leadership

Expert

Microsoft Excel

Expert

Power BI

Expert

Work Experience

Accounts and Operations Manager at Salwa Real Estate Broker LLC

March 1, 2023 - June 1, 2025

Led finance, accounts, HR, administration, and operations while aligning cross-functional activities with business priorities and maintaining effective internal controls. Oversaw cashflow, P&L analysis, budgeting, forecasting, cost-benefit analysis, reconciliations, and vendor management to support informed decision-making. Streamlined accounting and operational workflows to improve process efficiency, financial accuracy, and day-to-day visibility. Managed payroll and WPS operations ensuring accurate salary reconciliation, timely disbursements, and compliance with UAE labor law and company policies. Drove sales performance reporting and KPI analysis to identify performance gaps and recommend actions. Strengthened regulatory and compliance processes through KYC due diligence, AML screening, and VAT/FTA requirements with internal stakeholders. Developed Excel and Power BI management dashboards and analytical models to turn operational and financial data into actionable insights for senio

Accounts and Operations Manager at International Restaurant Management Group

March 1, 2023 - Present

Led cross-functional operations across Accounts, HR, administration, and business operations, improving coordination, workflow efficiency, and internal controls. Managed end-to-end accounting and operational processes including inventory, cashflow, P&L reporting, reconciliations, cost analysis, and vendor management. Reduced supplier reconciliation turnaround time by 20% by streamlining SOA review and discrepancy resolution. Managed monthly payroll and WPS processing to ensure accurate and timely salary payments while maintaining UAE labor and regulatory compliance. Streamlined HR and administrative operations covering manpower planning, facility management, office fit-outs, insurance coordination, and employee resolution support. Supported VAT/FTA payments, budgeting, and fund management ensuring accurate records and timely regulatory compliance. Coordinated internal and external audits by organizing records and responding to audit requirements, strengthening compliance with policies

Manager – Operations, Motor & Non-Motor Underwriting and Claims at Salam Takaful Limited

March 1, 2017 - December 1, 2022

Led a team of 20+ professionals across Operations, Motor and Non-Motor Underwriting, and Claims, overseeing daily workflows, service delivery, and operational performance. Played a key role in digital transformation, partnering with senior management and IT teams to move core operations to a paperless environment and reduce manual processing. Automated back-office workflows via system enhancements and process redesign to improve operational efficiency, data accuracy, and turnaround times. Contributed to development and launch of Pakistan’s first Pay-Per-Kilometer comprehensive Car Takaful plan by collaborating with product, technology, and business teams. Introduced data quality and reporting processes, transforming raw operational and portfolio data into actionable insights through MIS reports, dashboards, and portfolio analysis. Prepared and presented monthly, quarterly, and annual portfolio reviews to the COO highlighting business performance, recoveries, operational trends, and a