Available to hire
I am a dynamic professional with a strong background in finance, administration, and customer service. With over a decade of experience, I’ve honed my skills in managing operations and enhancing workflows. I am passionate about fostering effective communication and ensuring organizational success.
Language
English
Advanced
Hindi
Fluent
Work Experience
Account and Administration Executive at Physitrack PLC.
October 1, 2014 - December 31, 2024Managed invoicing processes, coordinated accounting operations, reconciled payments, and maintained bookkeeping records. Worked remotely for the London office, ensuring effective cross-border communication.
Sr. Customer Service Representative at Insight Customer Call Solutions Ltd
January 1, 2013 - September 30, 2014Handled complex customer escalations, led a customer service team, and developed training programs to enhance service quality.
MIS Analyst at PS Intelegencia Pvt. Ltd.
September 1, 2010 - July 31, 2012Worked on various projects, managed orders, provided product support, and interacted with clients to ensure project specifications were met.
Sr. Customer Support Executive at Cleave Global e-Services Pvt Ltd
December 1, 2009 - July 31, 2010Provided customer support via phone and email for various prepaid cards, managed escalations, and collaborated with cross-functional teams.
Customer Support Analyst at netCustomer India Pvt. Ltd.
June 1, 2007 - August 31, 2009Delivered high-quality customer support by resolving technical issues, conducting analysis, and providing training to new hires.
Sr. Sales Officer at Saffron Global
September 1, 2006 - April 30, 2007Managed mortgage incoming sales and customer care.
Education
Bachelor Program in Business Administration at Delhi Institute of Management Studies
April 1, 2000 - March 31, 2004Qualifications
Industry Experience
Financial Services, Professional Services, Healthcare, Telecommunications, Travel & Hospitality
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