I help non-profits, entertainment, tech, and financial businesses stay organized, consistent, and moving forward — managing social media, coordinating projects, supporting operations, and delivering reliable customer service without the need for hand-holding. With 6+ years of experience across social media management, community moderation, project coordination, virtual assistance, and customer support, I bring measurable results: 14,000%+ Instagram follower growth, $200K+ in fundraising revenue, 90% above-goal performance, and 95% customer retention — achieved through data analysis, strategic content planning, and strong operational ownership across fast-paced, remote environments. I work independently and cross-functionally, managing multiple priorities and keeping projects on track without constant reminders. I take ownership, communicate proactively, and make sure nothing falls through the cracks. I'm currently completing my Certificate in Project Management, which deepens how I plan, organize, and execute complex work. ──────────────────────────────────────── WHAT I CAN HELP WITH: ──────────────────────────────────────── SOCIAL MEDIA MANAGEMENT & STRATEGY 💻Social media management across Instagram, Facebook, LinkedIn, TikTok, Pinterest, Bluesky, WhatsApp, Discord, Reddit, Snapchat, Tumblr, and Twitter/X 💻Content calendar creation, scheduling, and consistent publishing (Sprout Social, Later, Buffer) 💻Social media marketing strategy, brand voice consistency, and follower growth 💻Community engagement, moderation, and audience relationship management 💻Performance tracking, analytics reporting, and KPI monitoring 💻Social media content creation support, campaign coordination, and brand guidelines adherence 💻Social media account setup and platform optimization PROJECT COORDINATION & OPERATIONS SUPPORT 📋Project coordination, task tracking, milestone management, and deadline follow-through 📋Workflow organization and process documentation 📋Cross-functional team coordination and stakeholder communication 📋Project management support via Notion and Asana 📋Kanban board maintenance and project management board updates 📋Event coordination support, outreach tracking, and vendor communication 📋Weekly progress reporting and status updates VIRTUAL ASSISTANT & ADMINISTRATIVE SUPPORT 🗓Email communication, inbox management, and professional correspondence 🗓Calendar management, appointment scheduling, and meeting coordination 🗓Data entry, document organization, and file management (Google Workspace, Microsoft Excel

Abigael Hazell

PRO

I help non-profits, entertainment, tech, and financial businesses stay organized, consistent, and moving forward — managing social media, coordinating projects, supporting operations, and delivering reliable customer service without the need for hand-holding. With 6+ years of experience across social media management, community moderation, project coordination, virtual assistance, and customer support, I bring measurable results: 14,000%+ Instagram follower growth, $200K+ in fundraising revenue, 90% above-goal performance, and 95% customer retention — achieved through data analysis, strategic content planning, and strong operational ownership across fast-paced, remote environments. I work independently and cross-functionally, managing multiple priorities and keeping projects on track without constant reminders. I take ownership, communicate proactively, and make sure nothing falls through the cracks. I'm currently completing my Certificate in Project Management, which deepens how I plan, organize, and execute complex work. ──────────────────────────────────────── WHAT I CAN HELP WITH: ──────────────────────────────────────── SOCIAL MEDIA MANAGEMENT & STRATEGY 💻Social media management across Instagram, Facebook, LinkedIn, TikTok, Pinterest, Bluesky, WhatsApp, Discord, Reddit, Snapchat, Tumblr, and Twitter/X 💻Content calendar creation, scheduling, and consistent publishing (Sprout Social, Later, Buffer) 💻Social media marketing strategy, brand voice consistency, and follower growth 💻Community engagement, moderation, and audience relationship management 💻Performance tracking, analytics reporting, and KPI monitoring 💻Social media content creation support, campaign coordination, and brand guidelines adherence 💻Social media account setup and platform optimization PROJECT COORDINATION & OPERATIONS SUPPORT 📋Project coordination, task tracking, milestone management, and deadline follow-through 📋Workflow organization and process documentation 📋Cross-functional team coordination and stakeholder communication 📋Project management support via Notion and Asana 📋Kanban board maintenance and project management board updates 📋Event coordination support, outreach tracking, and vendor communication 📋Weekly progress reporting and status updates VIRTUAL ASSISTANT & ADMINISTRATIVE SUPPORT 🗓Email communication, inbox management, and professional correspondence 🗓Calendar management, appointment scheduling, and meeting coordination 🗓Data entry, document organization, and file management (Google Workspace, Microsoft Excel

Available to hire

I help non-profits, entertainment, tech, and financial businesses stay organized, consistent, and moving forward — managing social media, coordinating projects, supporting operations, and delivering reliable customer service without the need for hand-holding.

With 6+ years of experience across social media management, community moderation, project coordination, virtual assistance, and customer support, I bring measurable results: 14,000%+ Instagram follower growth, $200K+ in fundraising revenue, 90% above-goal performance, and 95% customer retention — achieved through data analysis, strategic content planning, and strong operational ownership across fast-paced, remote environments.

I work independently and cross-functionally, managing multiple priorities and keeping projects on track without constant reminders. I take ownership, communicate proactively, and make sure nothing falls through the cracks. I’m currently completing my Certificate in Project Management, which deepens how I plan, organize, and execute complex work.

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WHAT I CAN HELP WITH:
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SOCIAL MEDIA MANAGEMENT & STRATEGY

💻Social media management across Instagram, Facebook, LinkedIn, TikTok, Pinterest, Bluesky, WhatsApp, Discord, Reddit, Snapchat, Tumblr, and Twitter/X
💻Content calendar creation, scheduling, and consistent publishing (Sprout Social, Later, Buffer)
💻Social media marketing strategy, brand voice consistency, and follower growth
💻Community engagement, moderation, and audience relationship management
💻Performance tracking, analytics reporting, and KPI monitoring
💻Social media content creation support, campaign coordination, and brand guidelines adherence
💻Social media account setup and platform optimization

PROJECT COORDINATION & OPERATIONS SUPPORT

📋Project coordination, task tracking, milestone management, and deadline follow-through
📋Workflow organization and process documentation
📋Cross-functional team coordination and stakeholder communication
📋Project management support via Notion and Asana
📋Kanban board maintenance and project management board updates
📋Event coordination support, outreach tracking, and vendor communication
📋Weekly progress reporting and status updates

VIRTUAL ASSISTANT & ADMINISTRATIVE SUPPORT

🗓Email communication, inbox management, and professional correspondence
🗓Calendar management, appointment scheduling, and meeting coordination
🗓Data entry, document organization, and file management (Google Workspace, Microsoft Excel

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Work Experience

Social Media Manager at Organization for Transformative Works
August 28, 2023 - January 28, 2026
Grew Instagram followers by 14,000%+, building and executing a data-driven content calendar, applying audience segmentation, and managing end-to-end campaign coordination — maintaining consistent community growth with minimal oversight. Generated $200K+ in fundraising revenue by coordinating cross-platform digital campaigns, integrating email activation and community strategy, and collaborating cross-functionally with internal stakeholders to align messaging and execution. Exceeded fundraising targets by 90% through real-time performance tracking, proactive content optimization informed by Instagram Insights and Microsoft Excel, and agile problem-solving under deadline pressure. Increased engagement by 1,000% and post interactions by 290% by moderating a large digital community with consistent brand voice and conflict resolution standards, while pivoting strategy to educational content based on live audience insights
Digital Marketing Manager at Team Jackie Porter
February 20, 2024 - August 28, 2024
Drove 200% social media follower growth (vs. 1% prior year) by repurposing long-form blog content into platform-optimized short-form posts — maintaining editorial quality across a high-volume schedule through structured time management and content planning. Achieved 89%, customer retention by analyzing subscriber behavior in Mailchimp and implementing segmented lifecycle email campaigns, translating complex engagement data into clear, actionable communication strategies. Doubled client onboarding rates and tripled social shares by analyzing data from 2,000+ monthly active users and recommending targeted content and onboarding improvements informed by Sprout Social reporting. Secured 10 strategic B2B partnerships in four months through targeted LinkedIn outreach and relationship management, expanding brand visibility and contributing directly to new client revenue growth.
Customer Service Representative at Samsung
June 21, 2021 - October 2, 2023
Maintained 95% monthly customer retention rate across 150+ daily interactions by delivering empathetic, solutions-focused service and managing workflows via Notion to ensure accurate, timely issue resolution. Sustained 90%+ customer satisfaction scores for six consecutive months by collaborating cross-functionally with 50+ teammates, adapting communication style to diverse customer needs in a high-volume service environment. Streamlined internal communication processes through cross-team coordination, improving information flow and response accuracy — demonstrating administrative reliability and strong organizational skills in a fast-paced operations setting.

Education

Bachelor’s at City University of New York
August 28, 2013 - May 17, 2017
Dean's List

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Software & Internet, Non-Profit Organization, Professional Services, Retail
    uniE621 Instagram Growth
    Grew the Organization for Transformative Works' (OTWs') unused account (that was basically new but they didn't know how to grow it) by strategically published content that was either educational or entertaining depending on relevant holidays branding management dataanalysis