I’m Abote Charles, a customer-focused professional from Gaborone with experience in both in-store customer service and a high-volume call center environment. I’ve built strong communication and problem-solving skills through roles where I greeted customers, handled inquiries, processed transactions, and supported teams with clear, professional engagement. I’m also currently studying Real Estate Management, and I’m excited to apply my sales mindset and people skills to the Botswana property market. I enjoy helping customers find solutions, documenting details accurately, and ensuring every interaction leaves people satisfied—while continuously learning and growing in the real estate industry.…

Abote Charles

I’m Abote Charles, a customer-focused professional from Gaborone with experience in both in-store customer service and a high-volume call center environment. I’ve built strong communication and problem-solving skills through roles where I greeted customers, handled inquiries, processed transactions, and supported teams with clear, professional engagement. I’m also currently studying Real Estate Management, and I’m excited to apply my sales mindset and people skills to the Botswana property market. I enjoy helping customers find solutions, documenting details accurately, and ensuring every interaction leaves people satisfied—while continuously learning and growing in the real estate industry.…

Available to hire
See more

Experience Level

Expert
Intermediate

Work Experience

Call Center Agent at Nando’s Botswana (Call Center)
May 1, 2023 - May 1, 2025
Handled large volumes of inbound and outbound calls using approved scripts and knowledge base articles. Resolved customer complaints with appropriate solutions, upsold products and services when suitable, and documented interactions in CRM software. Worked toward personal and team sales targets and call-handling quotas while following communication procedures, guidelines, and policies.
Cashier at Nando’s Botswana
February 1, 2022 - April 1, 2023
Handled customer inquiries and complaints, greeted customers on entry and exit, processed transactions and cash, and kept the checkout area clean and tidy. Used strong phone and verbal communication skills with active listening to ensure a smooth customer experience.

Education

Primary School Certificate at Boswa Primary School
January 10, 2006 - October 25, 2014
Junior Secondary School Certificate at Kgale Hill Junior Secondary School
January 10, 2015 - October 10, 2018
Junior Secondary School Certificate at The St Bernadette Catholic Private School
February 10, 2019 - October 25, 2019
Secondary School Certificate at Ledumang Secondary School
January 10, 2020 - October 25, 2022

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Media & Entertainment, Real Estate & Construction, Professional Services, Education

Experience Level

Expert
Intermediate

Hire a Project Manager

We have the best project manager experts on Twine. Hire a project manager in Gaborone today.