Experience Level
Work Experience
Call Center Agent at Nando’s Botswana (Call Center)
May 1, 2023 - May 1, 2025Handled large volumes of inbound and outbound calls using approved scripts and knowledge base articles. Resolved customer complaints with appropriate solutions, upsold products and services when suitable, and documented interactions in CRM software. Worked toward personal and team sales targets and call-handling quotas while following communication procedures, guidelines, and policies.
Cashier at Nando’s Botswana
February 1, 2022 - April 1, 2023Handled customer inquiries and complaints, greeted customers on entry and exit, processed transactions and cash, and kept the checkout area clean and tidy. Used strong phone and verbal communication skills with active listening to ensure a smooth customer experience.
Education
Primary School Certificate at Boswa Primary School
January 10, 2006 - October 25, 2014Junior Secondary School Certificate at Kgale Hill Junior Secondary School
January 10, 2015 - October 10, 2018Junior Secondary School Certificate at The St Bernadette Catholic Private School
February 10, 2019 - October 25, 2019Secondary School Certificate at Ledumang Secondary School
January 10, 2020 - October 25, 2022Qualifications
Industry Experience
Retail, Media & Entertainment, Real Estate & Construction, Professional Services, Education
Experience Level
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