Carine Abundum

Assisted customers with product inquiries, returns, and complaints while following store policies and procedures; led customer concerns fairly and professionally, applying judgment to resolve issues consistently; Verified product information, transactions, and return eligibility with attention to detail; Escalated complex cases in line with internal guidelines and decision frameworks; Maintained accurate records and communicated clearly with team members; Developed strong skills in decision-making, policy adherence, communication, and confidentiality.

Assisted customers with product selection, sizing, and general inquiries to ensure a positive shopping experience; Delivered professional and friendly customer service in line with store standards; Supported daily sales activities and contributed to achieving store targets; Worked closely with team members to maintain an organized and visually appealing store environment; Developed strong communication, teamwork, and customer support skills in a fast-paced retail setting.