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Highly accomplished automotive professional with 10+ years of hands-on experience across various aspects of the industry. I currently specialize in high-level technical support for technicians within the dealerships network, requiring a deep, analytical understanding of complex vehicle diagnostics and repair procedures. This role has honed my ability to quickly troubleshoot issues, communicate specialized knowledge clearly, and maintain high service bay efficiency. Beyond core automotive expertise, I possess a proven command of business technology, with extensive experience leveraging the Microsoft software suite (including advanced troubleshooting and documentation) and dedicated proficiency in Salesforce for effective case management, tracking resolutions, and enhancing service team collaboration. I am seeking to leverage this unique blend of field experience, high-level technical communication, and robust software skills in a new challenge…Highly accomplished automotive professional with 10+ years of hands-on experience across various aspects of the industry. I currently specialize in high-level technical support for technicians within the dealerships network, requiring a deep, analytical understanding of complex vehicle diagnostics and repair procedures. This role has honed my ability to quickly troubleshoot issues, communicate specialized knowledge clearly, and maintain high service bay efficiency. Beyond core automotive expertise, I possess a proven command of business technology, with extensive experience leveraging the Microsoft software suite (including advanced troubleshooting and documentation) and dedicated proficiency in Salesforce for effective case management, tracking resolutions, and enhancing service team collaboration. I am seeking to leverage this unique blend of field experience, high-level technical communication, and robust software skills in a new challenge

Alejandro Cuevas Jr

QA Engineer, Project Manager, Content Producer, +2

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Highly accomplished automotive professional with 10+ years of hands-on experience across various aspects of the industry. I currently specialize in high-level technical support for technicians within the dealerships network, requiring a deep, analytical understanding of complex vehicle diagnostics and repair procedures. This role has honed my ability to quickly troubleshoot issues, communicate specialized knowledge clearly, and maintain high service bay efficiency. Beyond core automotive expertise, I possess a proven command of business technology, with extensive experience leveraging the Microsoft software suite (including advanced troubleshooting and documentation) and dedicated proficiency in Salesforce for effective case management, tracking resolutions, and enhancing service team collaboration. I am seeking to leverage this unique blend of field experience, high-level technical communication, and robust software skills in a new challenge…Highly accomplished automotive professional with 10+ years of hands-on experience across various aspects of the industry. I currently specialize in high-level technical support for technicians within the dealerships network, requiring a deep, analytical understanding of complex vehicle diagnostics and repair procedures. This role has honed my ability to quickly troubleshoot issues, communicate specialized knowledge clearly, and maintain high service bay efficiency. Beyond core automotive expertise, I possess a proven command of business technology, with extensive experience leveraging the Microsoft software suite (including advanced troubleshooting and documentation) and dedicated proficiency in Salesforce for effective case management, tracking resolutions, and enhancing service team collaboration. I am seeking to leverage this unique blend of field experience, high-level technical communication, and robust software skills in a new challenge

Available to hire

Highly accomplished automotive professional with 10+ years of hands-on experience across various aspects of the industry. I currently specialize in high-level technical support for technicians within the dealerships network, requiring a deep, analytical understanding of complex vehicle diagnostics and repair procedures. This role has honed my ability to quickly troubleshoot issues, communicate specialized knowledge clearly, and maintain high service bay efficiency. Beyond core automotive expertise, I possess a proven command of business technology, with extensive experience leveraging the Microsoft software suite (including advanced troubleshooting and documentation) and dedicated proficiency in Salesforce for effective case management, tracking resolutions, and enhancing service team collaboration. I am seeking to leverage this unique blend of field experience, high-level technical communication, and robust software skills in a new challenge

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Spanish; Castilian

Fluent

Work Experience

Optime Advocate at Navistar

February 1, 2022 - October 31, 2025

Perform check-ins with dealers to ensure communications software is properly used; develop the process for the complex repair role and train all team members; work cross-functionally with other stakeholder teams to alleviate bottlenecks in the engineer placement repair advocate process; managed up to 30 phone interactions between client, manufacturer, and service dealer to ensure customers stay up to date on their vehicle repairs; reduced downtime of customer experience by providing quality influence and expediting repairs.

Customer Service Technician at Tesla

August 1, 2021 - August 1, 2021

Performed call monitoring and assessment of Call Center Associates for inbound and outbound calls; assisted Quality Manager in providing standard weekly and monthly reporting; participated in internal listening sessions; provided regular feedback to Quality Leaders regarding call trends or compliance issues; worked with Quality Leadership to define and continually refine Quality Assurance guidelines.

Journeyman at Zeigler Auto Group

December 1, 2020 - December 1, 2020

Administered diagnosis of BMW and MINI vehicles by manual and computerized diagnostic tools; removed and replaced engines, transmissions, and timing chains; reported diagnoses to service personnel and clients; expertise in Run Flat Tire Technology and Integrated Service Information Display Equipment; performed regular maintenance tasks such as oil changes, lubrications, and tune-ups; completed MINI/BMW factory training modules; informed clients on work performed and future repair requirements; followed checklists to ensure critical parts are inspected.

Journeyman at Fields Auto Group

April 1, 2013 - October 31, 2025

Administered diagnosis manually or by computerized diagnostic tools of European automobiles; removed and replaced engines, transmissions, timing chains; reported diagnoses to service personnel and clients; experienced with Run Flat Tire Technology and Integrated Service Information Display Equipment; performed regular maintenance tasks and completed factory training modules; informed clients on work performed and future repair requirements; followed checklists to inspect critical parts.