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Hi, I’m Adam Rab, a remote iGaming and high-risk FinTech professional specializing in retention operations, CRM lifecycle management, and payments & integrations. I support EU and APAC operators across low, medium, and high-risk environments, delivering end-to-end projects and customer lifecycle solutions, enabling CRM lifecycle execution (email, SMS, and push) and driving onboarding speed, payment performance, retention, and operational stability across international markets. I tend to step into cross-functional roles and own delivery end-to-end, partnering with product, payments, and risk teams to ensure initiatives are supported by strong deposit success rates and low payment friction. I’m passionate about turning complex processes into smooth, measurable improvements for onboarding, retention, and overall customer success across markets.…Hi, I’m Adam Rab, a remote iGaming and high-risk FinTech professional specializing in retention operations, CRM lifecycle management, and payments & integrations. I support EU and APAC operators across low, medium, and high-risk environments, delivering end-to-end projects and customer lifecycle solutions, enabling CRM lifecycle execution (email, SMS, and push) and driving onboarding speed, payment performance, retention, and operational stability across international markets. I tend to step into cross-functional roles and own delivery end-to-end, partnering with product, payments, and risk teams to ensure initiatives are supported by strong deposit success rates and low payment friction. I’m passionate about turning complex processes into smooth, measurable improvements for onboarding, retention, and overall customer success across markets.

Adam Rab

Project Manager, Production Manager, Studio Manager, +1

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Hi, I’m Adam Rab, a remote iGaming and high-risk FinTech professional specializing in retention operations, CRM lifecycle management, and payments & integrations. I support EU and APAC operators across low, medium, and high-risk environments, delivering end-to-end projects and customer lifecycle solutions, enabling CRM lifecycle execution (email, SMS, and push) and driving onboarding speed, payment performance, retention, and operational stability across international markets. I tend to step into cross-functional roles and own delivery end-to-end, partnering with product, payments, and risk teams to ensure initiatives are supported by strong deposit success rates and low payment friction. I’m passionate about turning complex processes into smooth, measurable improvements for onboarding, retention, and overall customer success across markets.…Hi, I’m Adam Rab, a remote iGaming and high-risk FinTech professional specializing in retention operations, CRM lifecycle management, and payments & integrations. I support EU and APAC operators across low, medium, and high-risk environments, delivering end-to-end projects and customer lifecycle solutions, enabling CRM lifecycle execution (email, SMS, and push) and driving onboarding speed, payment performance, retention, and operational stability across international markets. I tend to step into cross-functional roles and own delivery end-to-end, partnering with product, payments, and risk teams to ensure initiatives are supported by strong deposit success rates and low payment friction. I’m passionate about turning complex processes into smooth, measurable improvements for onboarding, retention, and overall customer success across markets.

Available to hire

Hi, I’m Adam Rab, a remote iGaming and high-risk FinTech professional specializing in retention operations, CRM lifecycle management, and payments & integrations. I support EU and APAC operators across low, medium, and high-risk environments, delivering end-to-end projects and customer lifecycle solutions, enabling CRM lifecycle execution (email, SMS, and push) and driving onboarding speed, payment performance, retention, and operational stability across international markets.

I tend to step into cross-functional roles and own delivery end-to-end, partnering with product, payments, and risk teams to ensure initiatives are supported by strong deposit success rates and low payment friction. I’m passionate about turning complex processes into smooth, measurable improvements for onboarding, retention, and overall customer success across markets.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Project & Solutions Manager at Confidential Company

September 1, 2025 - September 1, 2025

Drove operational efficiency improvements of 20%+ across multiple business units. Designed and launched a client onboarding portal, increasing engagement and retention. Trained and mentored 20+ employees, strengthening delivery quality and consistency. Revamped vendor management processes, improving service quality by 15%. Built documentation frameworks reducing issue resolution time by 20%.

Customer Success & Solutions Implementation Manager at Confidential Company

April 20, 2023 - April 20, 2023

Accelerated client onboarding by 20% through process optimization and team alignment. Developed tailored success plans for enterprise clients, driving renewals and expansion. Acted as primary liaison between product, operations, and support teams to improve NPS. Managed client implementations independently with full accountability for deliverables.

Business Solutions & Payments Manager at Elevate

June 1, 2022 - June 1, 2022

Implemented vendor performance scorecards tied to company KPIs. Streamlined review and reporting cycles, improving accountability and response times. Re-engineered payment workflows, increasing operational efficiency by 15%.

Client Success & Experience Manager at Four Seasons Hotels & Resorts

June 1, 2020 - June 1, 2020

Directed guest experience programs, increasing satisfaction scores by 25%. Designed retention strategies, boosting repeat business by 10%. Led hiring, onboarding, and training to uphold service and brand excellence.

Retention Operations & CRM Manager (iGaming) at Confidential Company

September 1, 2025 - Present

Executes and supports CRM-driven retention campaigns across email, SMS, and push, aligned with activation, engagement, and reactivation stages. Partners with payments, product, and risk teams to ensure retention initiatives are supported by high deposit success rates and low payment friction. Monitors campaign performance, player behavior, and payment-related churn indicators to improve retention and lifetime value across EU and APAC markets. Serves as operational liaison between CRM, customer support, payments, and technical teams to ensure smooth execution and timely issue resolution.

Payments & Integrations Manager (iGaming / High-Risk) at Confidential Company

April 1, 2023 - September 1, 2025

Led payments and platform integrations for iGaming operators across regulated and high-risk markets (EU & APAC). Coordinated API-based integrations and launches across product, engineering, compliance, CRM, operations, and external PSPs. Designed and launched a client onboarding and integration portal, improving player activation and early retention. Optimized PSP routing, payment workflows, and vendor performance to increase deposit success and reduce drop-off. Managed partners, SLAs, and escalation processes to improve service reliability and regional performance.

Customer Success & Solutions Manager at Four Seasons Hotels & Resorts

April 1, 2022 - April 1, 2023

Owned end-to-end onboarding and technical implementations for enterprise clients using payments-enabled SaaS platforms. Reduced onboarding timelines by 20% through workflow optimization and improved cross-functional alignment.

Integration Manager & Team Lead – FinTech at PCI Financial Services

June 1, 2020 - April 1, 2022

Delivered enterprise-grade financial and payment integrations in compliance with internal risk, security, and regulatory standards. Led integration delivery teams and standardized workflows, increasing productivity by 25%.

Business Solutions & Payments Manager at Elevate

June 1, 2021 - June 1, 2022

Re-engineered regulated payments workflows, improving operational efficiency by 15%. Implemented vendor performance scorecards and strengthened SLAs and escalation management.

Client Success & Operations Manager at Four Seasons Hotels & Resorts

October 1, 2017 - June 1, 2020

Managed high-volume, service-critical operations with strict SLAs and escalation requirements. Implemented service-led retention initiatives, increasing repeat engagement by 10%.

Retention Operations & CRM Manager at Confidential Company

September 1, 2025 - Present

Executes CRM-driven retention campaigns across email, SMS, and push; partners with payments, product, and risk teams to ensure retention initiatives are supported by high deposit success rates and low payment friction; monitors campaign performance, player behavior, and payment-related churn across EU and APAC.

Customer Success & Solutions Manager at Remote / Confidential

April 1, 2022 - April 1, 2023

Owned end-to-end onboarding and technical implementations for enterprise clients using payment-enabled SaaS platforms; reduced onboarding timelines by 20% through workflow optimization and improved cross-functional alignment.

Integration Manager & Team Lead – Fin Tech at PNC Financial Services

June 1, 2020 - April 1, 2022

Delivered enterprise-grade financial and payment integrations in compliance with internal risk, security, and regulatory standards; led integration delivery teams and standardized workflows, increasing productivity by 25%.