Adam Rab
Hi, I’m Adam Rab, a remote iGaming and high-risk FinTech professional specializing in retention operations, CRM lifecycle management, and payments & integrations.
About
Hi, I’m Adam Rab, a remote iGaming and high-risk FinTech professional specializing in retention operations, CRM lifecycle management, and payments & integrations. I support EU and APAC operators across low, medium, and high-risk environments, delivering end-to-end projects and customer lifecycle solutions, enabling CRM lifecycle execution (email, SMS, and push) and driving onboarding speed, payment performance, retention, and operational stability across international markets.
I tend to step into cross-functional roles and own delivery end-to-end, partnering with product, payments, and risk teams to ensure initiatives are supported by strong deposit success rates and low payment friction. I’m passionate about turning complex processes into smooth, measurable improvements for onboarding, retention, and overall customer success across markets.
- 9 years' experience
- Joined October 2025
Industry experience
- Travel & Hospitality
- Software & Internet
- Financial Services
- Professional Services
- Media & Entertainment
- Gaming
Work experience· 13 roles
Executes CRM-driven retention campaigns across email, SMS, and push; partners with payments, product, and risk teams to ensure retention initiatives are supported by high deposit success rates and low payment friction; monitors campaign performance, player behavior, and payment-related churn across EU and APAC.
Executes and supports CRM-driven retention campaigns across email, SMS, and push, aligned with activation, engagement, and reactivation stages. Partners with payments, product, and risk teams to ensure retention initiatives are supported by high deposit success rates and low payment friction. Monitors campaign performance, player behavior, and payment-related churn indicators to improve retention and lifetime value across EU and APAC markets. Serves as operational liaison between CRM, customer support, payments, and technical teams to ensure smooth execution and timely issue resolution.
Drove operational efficiency improvements of 20%+ across multiple business units. Designed and launched a client onboarding portal, increasing engagement and retention. Trained and mentored 20+ employees, strengthening delivery quality and consistency. Revamped vendor management processes, improving service quality by 15%. Built documentation frameworks reducing issue resolution time by 20%.
Education
Hire Adam Rab today
Post a job and invite Adam, or contact them directly. No hidden commission.