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I'm an enthusiastic professional with four years’ experience in customer service. I enjoy working as part of a team and delivering excellent verbal and written communication. I am adaptable and flexible in my approach to work. My experience includes planning and executing social media campaigns, managing client relationships, and delivering premium customer experiences in fast-paced retail and hospitality settings. I am looking to leverage my digital marketing studies and hands-on communications skills into a role that blends strategy, content creation, and customer engagement.…I'm an enthusiastic professional with four years’ experience in customer service. I enjoy working as part of a team and delivering excellent verbal and written communication. I am adaptable and flexible in my approach to work. My experience includes planning and executing social media campaigns, managing client relationships, and delivering premium customer experiences in fast-paced retail and hospitality settings. I am looking to leverage my digital marketing studies and hands-on communications skills into a role that blends strategy, content creation, and customer engagement.

Adam O’Donnell

Digital Marketer, Copywriter, Content Creator, +2

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I'm an enthusiastic professional with four years’ experience in customer service. I enjoy working as part of a team and delivering excellent verbal and written communication. I am adaptable and flexible in my approach to work. My experience includes planning and executing social media campaigns, managing client relationships, and delivering premium customer experiences in fast-paced retail and hospitality settings. I am looking to leverage my digital marketing studies and hands-on communications skills into a role that blends strategy, content creation, and customer engagement.…I'm an enthusiastic professional with four years’ experience in customer service. I enjoy working as part of a team and delivering excellent verbal and written communication. I am adaptable and flexible in my approach to work. My experience includes planning and executing social media campaigns, managing client relationships, and delivering premium customer experiences in fast-paced retail and hospitality settings. I am looking to leverage my digital marketing studies and hands-on communications skills into a role that blends strategy, content creation, and customer engagement.

Available to hire

I’m an enthusiastic professional with four years’ experience in customer service. I enjoy working as part of a team and delivering excellent verbal and written communication. I am adaptable and flexible in my approach to work.

My experience includes planning and executing social media campaigns, managing client relationships, and delivering premium customer experiences in fast-paced retail and hospitality settings. I am looking to leverage my digital marketing studies and hands-on communications skills into a role that blends strategy, content creation, and customer engagement.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Coffee Advisor at Nespresso (Wave) Harvey Norman

August 1, 2024 - Present

Delivered premium customer experiences by advising on Nespresso machines and coffee varieties tailored to tastes, conducted live product demonstrations, educated customers on sustainability initiatives and capsule recycling programs, and managed stock, merchandising, and boutique cleanliness. Handled customer queries, returns, and troubleshooting with professionalism, maintaining a 95%+ customer satisfaction rating. Participated in regular training on new product launches and brand messaging.

Content Strategist at InHouse Digital

January 1, 2024 - July 31, 2024

Assisted in planning and execution of social media campaigns across hospitality clients; Managed and curated social media pages; Created regular performance reports detailing key metrics from campaigns; Used an app to build social media content; Participated in new client meetings.

Floor Staff at The Black Rabbit

September 1, 2023 - January 31, 2024

Provided friendly and efficient service in a high-volume bar; Maintained cleanliness and organization of bar and floor areas in compliance with health and safety regulations; Built rapport with regular customers and contributed to a welcoming atmosphere; Engaged with security staff during busy nights.