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I'm a freelancer who specializes in Efficient Admin and Sales Support, Customer Care, Social Media and Travel Management and I am from West Midlands, UK. I help businesses drive effective administrative systems and streamlined processes, providing support across customer care, sales coordination, and travel management. From keeping operations organized to ensuring clients receive exceptional service, I focus on creating structure, efficiency, and clarity—so teams can focus on growth I am a highly motivated, innovative, and ambitious professional with extensive experience in administrative support and customer service. I thrive in fast-paced environments where accuracy, initiative, and reliability matter—and where turning chaos into order makes a real difference. --- My areas of expertise: Admin Support CRM Management Email Management Blogging and Copywriting Travel and Event Management Social Media Management Bookkeeping…I'm a freelancer who specializes in Efficient Admin and Sales Support, Customer Care, Social Media and Travel Management and I am from West Midlands, UK. I help businesses drive effective administrative systems and streamlined processes, providing support across customer care, sales coordination, and travel management. From keeping operations organized to ensuring clients receive exceptional service, I focus on creating structure, efficiency, and clarity—so teams can focus on growth I am a highly motivated, innovative, and ambitious professional with extensive experience in administrative support and customer service. I thrive in fast-paced environments where accuracy, initiative, and reliability matter—and where turning chaos into order makes a real difference. --- My areas of expertise: Admin Support CRM Management Email Management Blogging and Copywriting Travel and Event Management Social Media Management Bookkeeping

Anna Okpekpe

Marketing Consultant, Copywriter, Data Collector

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I'm a freelancer who specializes in Efficient Admin and Sales Support, Customer Care, Social Media and Travel Management and I am from West Midlands, UK. I help businesses drive effective administrative systems and streamlined processes, providing support across customer care, sales coordination, and travel management. From keeping operations organized to ensuring clients receive exceptional service, I focus on creating structure, efficiency, and clarity—so teams can focus on growth I am a highly motivated, innovative, and ambitious professional with extensive experience in administrative support and customer service. I thrive in fast-paced environments where accuracy, initiative, and reliability matter—and where turning chaos into order makes a real difference. --- My areas of expertise: Admin Support CRM Management Email Management Blogging and Copywriting Travel and Event Management Social Media Management Bookkeeping…I'm a freelancer who specializes in Efficient Admin and Sales Support, Customer Care, Social Media and Travel Management and I am from West Midlands, UK. I help businesses drive effective administrative systems and streamlined processes, providing support across customer care, sales coordination, and travel management. From keeping operations organized to ensuring clients receive exceptional service, I focus on creating structure, efficiency, and clarity—so teams can focus on growth I am a highly motivated, innovative, and ambitious professional with extensive experience in administrative support and customer service. I thrive in fast-paced environments where accuracy, initiative, and reliability matter—and where turning chaos into order makes a real difference. --- My areas of expertise: Admin Support CRM Management Email Management Blogging and Copywriting Travel and Event Management Social Media Management Bookkeeping

Available to hire

I’m a freelancer who specializes in Efficient Admin and Sales Support, Customer Care, Social Media and Travel Management and I am from West Midlands, UK.

I help businesses drive effective administrative systems and streamlined processes, providing support across customer care, sales coordination, and travel management. From keeping operations organized to ensuring clients receive exceptional service, I focus on creating structure, efficiency, and clarity—so teams can focus on growth

I am a highly motivated, innovative, and ambitious professional with extensive experience in administrative support and customer service. I thrive in fast-paced environments where accuracy, initiative, and reliability matter—and where turning chaos into order makes a real difference.

My areas of expertise:

Admin Support
CRM Management
Email Management
Blogging and Copywriting
Travel and Event Management
Social Media Management
Bookkeeping

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

Polish

Fluent

English

Fluent

Work Experience

Commercial Operations Support at HORIBA-MIRA Ltd

March 1, 2025 - Present

Providing sales support to the Commercial teams and guidance to both new and existing clients on the full range of products and services. Working collaboratively between customer and internal stakeholders to complete customer supplier applications. Managing SAP portals; ensure effective set up, submit quotes/bids, manage communication with customers. Managing and utilizing the internal collaborative software system from the data handling perspective.

Customer Care Administrator at Mountain Warehouse Ltd

April 1, 2021 - February 1, 2025

Acting as primary liaison between customers and company; handling inquiries, complaints and feedback via multiple communication channels. Order processing; reviewing orders for potential fraud. Admin and finance support: processing returns, handling shortages, resolving payments disputes, facilitating manual or PayPal refunds, generating and managing PayPal invoices; collaborating with the finance department to resolve discrepancies. Problem solving addressing and resolving customer complaints, collaborating with couriers to track and claim delayed or lost shipments. Training and development: assisting in the training of customer care staff including developing training material such as videos and knowledge guides, conducting training sessions to enhance staff skills and knowledge.

Customer Service Advisor at Mountain Warehouse Ltd

June 1, 2019 - April 1, 2021

Providing highest level of customer care via phone, email and live chat for both English and Polish speaking customers. Liaising with management, social media and product team, stores and distribution centers to deliver the best possible solutions for customers and improve internal processes. Assisting management team with admin tasks including returns, shortages, stores inquiries, staff training and floor support. Providing customer care via social media (Facebook, Twitter) and sales channels such as Amazon and eBay: resolving complaints, dealing with public social posts, cashback cases, returns requests. Reporting issues and pro-actively seeking ways to improve customer experience and internal processes.

Customer Service & Finance Administrator at Luckett’s Dairy Ltd

October 1, 2017 - October 1, 2019

First point of contact for private and commercial customers. Processing orders through phone, email and company’s online platform. Liaising with delivery drivers and suppliers. Managing payments, processing transactions; invoicing. Running office administration and managing diary.

E-commerce & Customer Service Administrator at Little People’s World

October 1, 2013 - August 1, 2017

Provide first-class customer service, assist customers with queries and transactions. Process orders and shipments, liaising with internal departments to ensure orders are dispatched on time. Create and optimize product listings ensuring accuracy, consistency and keyword optimization. Monitor and analyze website performance using tools like Google Analytics. Manage and update website content, design and features collaborating with design team. Liaise with suppliers. Provide admin support to Sales & Finance department, supporting the sales force with general operations to help reach the team’s objectives.

Business and Customer Support Assistant at Pomeranian Business College

April 1, 2011 - October 1, 2012

Provide administrative support across the company. Deal with learner queries, taking payments, issuing receipts and invoices etc. Carry out routine administration of Business and English language courses, including managing course’s documentation and learning materials. Act as a first point of contact for students, teaching staff and business customers.