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I’m a results-driven business and operations professional with 12+ years of experience across retail, fashion, footwear, furniture, luxury, e-commerce, CX technology, and education. I’ve led teams, managed operations, improved sales and customer experience, optimized processes, and delivered data driven solutions across diverse business environments. My key strengths include retail & operations management, sales performance, customer experience, business development, market research, process improvement, stakeholder management, training, and data analysis. What differentiates me is my ability to combine hands-on industry experience with strategic business thinking. With an MBA specializing in Marketing and Global Logistics & Supply Chain Management, I don’t just focus on completing a task, I look at the bigger business objective and identify practical, measurable ways to create value. Whether you need support with business research, market analysis, retail strategy, sales & operations, customer experience, or business development, I bring a commercially focused, structured, and results-oriented approach to every project.…I’m a results-driven business and operations professional with 12+ years of experience across retail, fashion, footwear, furniture, luxury, e-commerce, CX technology, and education. I’ve led teams, managed operations, improved sales and customer experience, optimized processes, and delivered data driven solutions across diverse business environments. My key strengths include retail & operations management, sales performance, customer experience, business development, market research, process improvement, stakeholder management, training, and data analysis. What differentiates me is my ability to combine hands-on industry experience with strategic business thinking. With an MBA specializing in Marketing and Global Logistics & Supply Chain Management, I don’t just focus on completing a task, I look at the bigger business objective and identify practical, measurable ways to create value. Whether you need support with business research, market analysis, retail strategy, sales & operations, customer experience, or business development, I bring a commercially focused, structured, and results-oriented approach to every project.

ADNAN YUSUF

Project Manager, Marketer, Marketing Consultant, +2

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I’m a results-driven business and operations professional with 12+ years of experience across retail, fashion, footwear, furniture, luxury, e-commerce, CX technology, and education. I’ve led teams, managed operations, improved sales and customer experience, optimized processes, and delivered data driven solutions across diverse business environments. My key strengths include retail & operations management, sales performance, customer experience, business development, market research, process improvement, stakeholder management, training, and data analysis. What differentiates me is my ability to combine hands-on industry experience with strategic business thinking. With an MBA specializing in Marketing and Global Logistics & Supply Chain Management, I don’t just focus on completing a task, I look at the bigger business objective and identify practical, measurable ways to create value. Whether you need support with business research, market analysis, retail strategy, sales & operations, customer experience, or business development, I bring a commercially focused, structured, and results-oriented approach to every project.…I’m a results-driven business and operations professional with 12+ years of experience across retail, fashion, footwear, furniture, luxury, e-commerce, CX technology, and education. I’ve led teams, managed operations, improved sales and customer experience, optimized processes, and delivered data driven solutions across diverse business environments. My key strengths include retail & operations management, sales performance, customer experience, business development, market research, process improvement, stakeholder management, training, and data analysis. What differentiates me is my ability to combine hands-on industry experience with strategic business thinking. With an MBA specializing in Marketing and Global Logistics & Supply Chain Management, I don’t just focus on completing a task, I look at the bigger business objective and identify practical, measurable ways to create value. Whether you need support with business research, market analysis, retail strategy, sales & operations, customer experience, or business development, I bring a commercially focused, structured, and results-oriented approach to every project.

Available to hire

I’m a results-driven business and operations professional with 12+ years of experience across retail, fashion, footwear, furniture, luxury, e-commerce, CX technology, and education. I’ve led teams, managed operations, improved sales and customer experience, optimized processes, and delivered data driven solutions across diverse business environments.

My key strengths include retail & operations management, sales performance, customer experience, business development, market research, process improvement, stakeholder management, training, and data analysis.

What differentiates me is my ability to combine hands-on industry experience with strategic business thinking. With an MBA specializing in Marketing and Global Logistics & Supply Chain Management, I don’t just focus on completing a task, I look at the bigger business objective and identify practical, measurable ways to create value.

Whether you need support with business research, market analysis, retail strategy, sales & operations, customer experience, or business development, I bring a commercially focused, structured, and results-oriented approach to every project.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Freelance Consultant at The Fit Technician

September 1, 2025 - Present

Conducted market research and customer segmentation to identify market entry and business development opportunities. Built a client acquisition roadmap and maintained a qualified pipeline of prospective customers to support business growth.

Academic Partnerships Manager at SP Jain

December 1, 2024 - June 1, 2025

Managed industry partnerships by identifying growth opportunities, strengthening stakeholder relationships, and ensuring delivery against objectives aligned to relationship management and business development goals. Drove 100% project completion through structured communication, proactive issue resolution, and agile decision making. Delivered workshops/training and streamlined reporting and process timelines to improve partner satisfaction.

Business Development Consultant (CX) at Kanari

April 1, 2024 - December 1, 2024

Partnered with the Founder/CEO to explore growth opportunities and position a CX platform across multiple industry sectors. Engaged prospective clients, understood service challenges, and presented tailored value propositions to address customer needs and differentiate the offering for business expansion.

Retail Manager at Marina Home Interiors

July 1, 2021 - February 1, 2023

Led a multi-disciplinary sales and operations team of 35 to exceed annual business plan targets, achieving 112% of revenue objectives while improving customer satisfaction. Owned ERP implementation and digital transformation, cutting order processing time by 50%. Built KPI-based commercial action plans to improve sales performance and customer loyalty. Deployed a 2-day express delivery service to improve conversion during peak periods, strengthened service recovery via issue resolution, and trained/coached teams for service standards and distributor certification programs.

Assistant Retail Manager at Indigo Living

September 1, 2018 - June 1, 2021

Delivered 5% annual sales growth through strategic customer engagement and KPI-driven performance management. Developed customer retention initiatives to strengthen long-term loyalty. Collaborated with logistics and supplier partners to improve service delivery while reducing transportation costs by 12%. Implemented performance coaching programs to improve sales capability and operational consistency across multiple stores.

Store Manager at Apparel Group

May 1, 2015 - August 1, 2018

Achieved 159% of annual sales target through sales planning, team leadership, and customer-focused selling. Increased like-for-like sales by 27% using KPI analysis, commercial planning, and targeted merchandising initiatives. Maintained exceptional customer relationships, delivered high conversion outcomes in the region, and resolved customer escalations through negotiation while protecting service standards and loyalty.

Assistant Store Manager at Reliance Brands Ltd

January 1, 2012 - April 1, 2015

Ensured compliance with global brand standards and high service quality while managing daily operations, achieving top seller status for three consecutive quarters. Implemented staff training and coaching to improve service behavior and product/customer handling. Managed inquiries and complaints professionally, driving loyalty and satisfaction and contributing to a 10% sales increase.