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I am a results-driven Customer Service Representative with over 2 years of experience delivering high-quality support via chat, email, and voice channels. I am adept at resolving customer concerns with empathy, clarity, and efficiency, specializing in technical troubleshooting and account management. I am proven to thrive in fast-paced, remote environments using CRM tools and communication platforms. I am recognized for excellent communication, multitasking under pressure, and building rapport to improve customer satisfaction and retention. I bring strong leadership skills and digital literacy including social media management and remote work tools.…I am a results-driven Customer Service Representative with over 2 years of experience delivering high-quality support via chat, email, and voice channels. I am adept at resolving customer concerns with empathy, clarity, and efficiency, specializing in technical troubleshooting and account management. I am proven to thrive in fast-paced, remote environments using CRM tools and communication platforms. I am recognized for excellent communication, multitasking under pressure, and building rapport to improve customer satisfaction and retention. I bring strong leadership skills and digital literacy including social media management and remote work tools.

Adrian Bentulan

Songwriter, Social Media Manager, Project Manager, +1

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I am a results-driven Customer Service Representative with over 2 years of experience delivering high-quality support via chat, email, and voice channels. I am adept at resolving customer concerns with empathy, clarity, and efficiency, specializing in technical troubleshooting and account management. I am proven to thrive in fast-paced, remote environments using CRM tools and communication platforms. I am recognized for excellent communication, multitasking under pressure, and building rapport to improve customer satisfaction and retention. I bring strong leadership skills and digital literacy including social media management and remote work tools.…I am a results-driven Customer Service Representative with over 2 years of experience delivering high-quality support via chat, email, and voice channels. I am adept at resolving customer concerns with empathy, clarity, and efficiency, specializing in technical troubleshooting and account management. I am proven to thrive in fast-paced, remote environments using CRM tools and communication platforms. I am recognized for excellent communication, multitasking under pressure, and building rapport to improve customer satisfaction and retention. I bring strong leadership skills and digital literacy including social media management and remote work tools.

Available to hire

I am a results-driven Customer Service Representative with over 2 years of experience delivering high-quality support via chat, email, and voice channels. I am adept at resolving customer concerns with empathy, clarity, and efficiency, specializing in technical troubleshooting and account management. I am proven to thrive in fast-paced, remote environments using CRM tools and communication platforms.

I am recognized for excellent communication, multitasking under pressure, and building rapport to improve customer satisfaction and retention. I bring strong leadership skills and digital literacy including social media management and remote work tools.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Tagalog

Fluent

Work Experience

Customer Service Representative / Virtual Assistant at Task Us - Bohol: Lizzy's Playground

August 1, 2024 - August 8, 2025

Handled complex payment issues including bonuses, referral discrepancies, and missed payouts via email and outbound calls. Used internal tools to investigate and resolve 95% of escalated financial concerns within SLA. Delivered customer education on billing systems, reducing repeat inquiries by 20%. Maintained a 98% QA rating for communication and resolution accuracy. Responded to chat and email inquiries regarding scheduling, account status, and document uploads.

Marketing Content Collaborator at Green Media Services

January 1, 2023 - August 8, 2025

Collaborated with the creative team to assist in development of marketing content, including social media posts, promotional materials, and visual assets for client campaigns. Maintained customer satisfaction by efficiently resolving issues, tracking service requests, and following up on outstanding concerns.

Tours Coordinator at JCA SSTours & Travel

April 1, 2023 - August 8, 2025

Booked and coordinated tours through calls, emails, and walk-ins. Managed tour itineraries, reducing scheduling conflicts by 30%. Assisted in content design and digital marketing, increasing tour inquiries online.