I am a very creative person, fast learning and enthusiastic about various topics. A very good communicator and listener, very empathic and with a huge sense of justice. Always ready to help and engage with new opportunities that make me grow and evolve as a person and as a professional. I have extensive experience in freelance sound engineering, creative writing, and music journalism. I started as a newbie and quickly became chief editor, recruiter, and top press journalist in Portugal's music festival scene. Over the years, I expanded my horizons to producing, recording, mixing, and mastering indie artists and albums, feeling blessed to collaborate with amazing musicians. Besides music journalism and sound engineering, I also have a strong background in customer service and technical support roles in telecommunications companies like Vodafone Portugal. I am fluent in English and Portuguese and skilled with various music, technical, and office software platforms. With a passion rooted deeply in music and communications, alongside technical expertise, I continually seek growth through creative and professional challenges.

Adriana Vieira Lisboa

I am a very creative person, fast learning and enthusiastic about various topics. A very good communicator and listener, very empathic and with a huge sense of justice. Always ready to help and engage with new opportunities that make me grow and evolve as a person and as a professional. I have extensive experience in freelance sound engineering, creative writing, and music journalism. I started as a newbie and quickly became chief editor, recruiter, and top press journalist in Portugal's music festival scene. Over the years, I expanded my horizons to producing, recording, mixing, and mastering indie artists and albums, feeling blessed to collaborate with amazing musicians. Besides music journalism and sound engineering, I also have a strong background in customer service and technical support roles in telecommunications companies like Vodafone Portugal. I am fluent in English and Portuguese and skilled with various music, technical, and office software platforms. With a passion rooted deeply in music and communications, alongside technical expertise, I continually seek growth through creative and professional challenges.

Available to hire

I am a very creative person, fast learning and enthusiastic about various topics. A very good communicator and listener, very empathic and with a huge sense of justice. Always ready to help and engage with new opportunities that make me grow and evolve as a person and as a professional. I have extensive experience in freelance sound engineering, creative writing, and music journalism. I started as a newbie and quickly became chief editor, recruiter, and top press journalist in Portugal’s music festival scene. Over the years, I expanded my horizons to producing, recording, mixing, and mastering indie artists and albums, feeling blessed to collaborate with amazing musicians.

Besides music journalism and sound engineering, I also have a strong background in customer service and technical support roles in telecommunications companies like Vodafone Portugal. I am fluent in English and Portuguese and skilled with various music, technical, and office software platforms. With a passion rooted deeply in music and communications, alongside technical expertise, I continually seek growth through creative and professional challenges.

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Experience Level

Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate

Language

English
Advanced
Portuguese
Fluent

Work Experience

Home Network Support Specialist at Wondercom - Vodafone Portugal
January 1, 2024 - Present
Handled inbound and outbound customer service and field service support tickets surrounding TV, internet, and landline phone services. Analyzed customer networks remotely using various tools to verify policies, WiFi norms, velocities, and other obstacles. Provided follow-up and coordinated field technician onsite visits if necessary, changing cables, connectors, or equipment.
Technical Support Specialist at RhMais - Vodafone Portugal
January 1, 2024 - August 22, 2025
Provided technical and field service support for FTTH/ADSL, WiFi/Ethernet, IPTV/OTT/RF, VOIP/POTS services. Handled inbound customer calls as first contact for technical issues with immediate response and ticket escalation. Collaborated with various teams using IVR to provide quicker solutions. Managed stress and conflict while troubleshooting and communicating with customers.
Chief Editor and Music Journalist at Punch Magazine
December 31, 2019 - August 22, 2025
Served as chief editor of an award-winning online music magazine based in Lisbon controlled by a team of enthusiastic music lovers. Responsibilities included creative writing, interviewing artists, press coverage, daily reports, charts, reviews, and collaborative work with brands and venues. Progressed from newbie to chief editor and recruiter; became top press journalist with onsite work presence at major music festivals across Portugal.

Education

Jazz Music Degree at Academia de Alcobaça
January 1, 2012 - January 1, 2015
Studio Engineering at Arda Academy
January 1, 2019 - January 1, 2020
Music Journalism at Adriana Lisboa
January 1, 2020 - August 22, 2025

Qualifications

High School
January 11, 2030 - August 22, 2025
Avid Pro Tools User
January 11, 2030 - August 22, 2025
RGPD Aware
January 11, 2030 - August 22, 2025

Industry Experience

Media & Entertainment, Telecommunications

Experience Level

Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate

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