Available to hire
Hi, I’m Antonio Franco de Almeida. I have a passion for game design, story writing and overall worldbuilding in video games, especially RPG’s. I have over 10 years of experience in writing my own games, mostly for Dungeons & Dragons, and have ran more than 8 campaigns of my own writing in my own setting, as well as numerous one-shots, all of which were extremely well received by all players involved.
I love practical, hands-on work, built my own PC, enjoy learning through doing, and stay active with reading, video games, and physical training. I’ve also led multiple long-running collaborative projects, which sharpened my creativity and teamwork.
Experience Level
Language
English
Fluent
Portuguese
Fluent
Work Experience
Backoffice Specialist at Mauser
October 1, 2025 - PresentHandle private and enterprise customer complaints and requests, assist customers in fulfilling their needs, ensure peak customer satisfaction, address errors during shipping, and help plan future deliveries.
Migration SME at Microsoft
June 1, 2022 - March 31, 2023Led migration of data (files and emails) from Google platforms to Office 365 for enterprise customers. Used CloudiWay (GDrive) and Migration Engine (Gmail); coordinated with clients and migration team; assisted customers with migration errors and scheduling; communicated incidents.
Migration Support Team (MST) Lead Specialist at Microsoft
March 1, 2021 - November 1, 2021Assisted enterprise customers (banks, aircraft companies) with migration issues related to Exchange, Gmail, Fileshare, and GDrive migrations; answered queries; clarified processes; escalated to underlying service teams when needed.
Migration Support Team (MST) Lead Specialist at Microsoft
May 1, 2022 - June 30, 2022Continued MST Lead Specialist duties, providing guidance and troubleshooting for migrations; engaged with customers during May–June 2022 window.
Migration Velocity Manager at Microsoft
March 1, 2020 - March 31, 2021FastTrack Migration Velocity Manager helping enterprise customers migrate data to Office 365 from various systems (Exchange On-Prem, FileShare, G Suite); led migrations for large user counts; created schedules; escalated incidents as needed.
Sales and configuration of cellphones and computers at PCExpress
July 1, 2019 - September 30, 2019Retail sales and hardware configuration; performed light repairs; worked across multiple stores; gained warehouse experience.
Sales and Configuration Technician at PCExpress
July 1, 2019 - September 30, 2019In-store roles handling sales and configuration of cell phones and computers, plus light repairs. Worked across multiple stores with warehouse experience.
Education
Computer Engineering at Escola Superior de Tecnologia e Gestão, Instituto Politécnico de Leiria
September 1, 2018 - September 1, 2019Computing Course at CAF – Centro de Apoio e Formação
July 1, 2018 - January 5, 2026Electrotechnical Engineering at Escola Superior de Tecnologia e Gestão, Instituto Politécnico de Leiria
September 1, 2017 - December 1, 2017Sciences and Technologies Course at Colégio Santo André
July 1, 2017 - January 5, 2026Computer Engineering at Escola Superior de Tecnologia e Gestão, Instituto Politécnico de Leiria
September 1, 2018 - September 1, 2019Computing Course at CAF – Centro de Apoio e Formação
July 1, 2018 - July 31, 2018Electrotechnical Engineering at Escola Superior de Tecnologia e Gestão, Instituto Politécnico de Leiria
September 1, 2017 - December 31, 2017Sciences and Technologies Course at Colégio Santo André
July 1, 2017 - July 31, 2017Qualifications
Industry Experience
Software & Internet, Professional Services, Retail, Manufacturing, Other, Gaming, Computers & Electronics
Experience Level
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