Content Writer / Intern at InAmigosFoundation

Developed engaging content for social media to increase community awareness; collaborated on informative outreach content; conducted research on relevant topics; edited and proofread articles for clarity and brand consistency; posted content across Facebook, Twitter, and Instagram; planned and produced video projects to maximize engagement; proposed innovative ideas to engage followers with diverse formats.

Content Writer (Intern) at InAmigosFoundation

Developed engaging content for social media platforms to increase community awareness. Collaborated with team members to create informative outreach content. Conducted research on relevant topics to support content strategies. Edited and proofread articles for clarity and brand consistency. Curated and posted creative, timely content across Facebook, Twitter, and Instagram. Planned, produced, and edited video projects to maximize engagement. Proposed innovative ideas to engage followers with diverse formats.

Intern at InAmigosFoundation

Developed engaging content for social media, collaborated on outreach content, conducted topic research, edited and proofread articles for clarity and brand consistency, curated content across Facebook, Twitter, and Instagram; planned, produced, and edited video projects; proposed innovative ideas to engage followers with diverse formats.

Customer Service Representative (International, Digital Marketing) at Sykes Business Services Pvt Ltd.

Managed and optimized Google Ads campaigns to drive traffic and improve conversion rates. Conducted keyword research and monitored campaign performance (CTR, CPC, conversions) to make data-driven improvements. Created and tested ad copies and landing page variations to enhance campaign effectiveness. Managed and optimized affiliate partner relationships to drive sales growth and achieve performance targets. Handled customer queries via phone, email, and chat, ensuring prompt and accurate resolutions. Maintained high customer satisfaction through professional communication and problem-solving. Tracked and documented customer interactions using CRM tools for better service management. Analyzed customer feedback and campaign data to identify trends and improve both marketing and support strategies. Collaborated with internal teams to resolve complex issues and optimize overall customer experience.

Customer Service Representative (International, Digital marketing) at Sykes Business Services Pvt Ltd

Managed and optimized Google Ads campaigns to drive traffic and improve conversion rates. Conducted keyword research and monitored CTR, CPC, conversions to make data-driven improvements. Created and tested ad copies and landing page variations to enhance campaign effectiveness. Managed and optimized affiliate partner relationships to drive sales growth and achieve performance targets. Handled customer queries via phone, email, and chat, ensuring prompt and accurate resolutions. Maintained high customer satisfaction through professional communication and problem solving. Tracked and documented customer interactions using CRM tools for better service management. Analyzed customer feedback and campaign data to identify trends and improve both marketing and support strategies. Collaborated with internal teams to resolve complex issues and optimize overall customer experience.

Sales Executive / Chat Sales Specialist at Sykes Business Services Pvt Ltd.

Converted chat-based sales opportunities to orders; developed and implemented strategic sales plans to achieve growth targets; maintained customer relationships through market research and networking; consistently achieved sales targets and contributed to revenue growth.

Customer Service Executive (Retention Team) at Sykes Business Services Pvt Ltd.

Converted chat sales based on customer requirements. Developed and implemented strategic sales plans to achieve growth targets. Maintained customer relationships through market research and networking. Consistently achieved sales targets and contributed to revenue growth.

Sales Executive at Sykes Business Services Pvt Ltd.

Converted chat sales based on customer requirements; developed and implemented strategic sales plans to achieve growth targets; maintained customer relationships through market research and networking; consistently achieved sales targets and contributed to revenue growth.

Customer Service Executive (Retention team, Lead Generation) at Tata AIG General Insurance Pvt Ltd.

Conducted outbound campaigns to educate customers about their motor insurance policies, driving engagement and renewal awareness. Generated and nurtured leads through multi-channel communication (calls, email, and chat), improving conversion rates. Converted qualified leads into sales by effectively communicating product value, offers, and benefits. Maintained and updated customer data, supporting accurate targeting and follow-ups for marketing campaign. Analyzed customer interactions and feedback to identify upselling opportunities and improve overall campaign performance.

Customer Service Executive (Retention team, Lead Generation) at Tata AIG General Insurance Pvt Ltd

Conducted outbound campaigns to educate customers about motor insurance policies, driving engagement and renewal awareness. Generated and nurtured leads through multi-channel communication (calls, email, and chat), improving conversion rates. Converted qualified leads into sales by effectively communicating product value, offers, and benefits. Maintained and updated customer data, supporting accurate targeting and follow-ups for marketing campaigns. Analyzed customer interactions and feedback to identify upselling opportunities and improve overall campaign performance.

Customer Service Executive at Tata AIG General Insurance Pvt Ltd.

Generated leads and converted customer calls into policy renewals; provided information on policies and offers; managed inquiries to ensure seamless policy renewals.

Sales Executive at Tata AIG General Insurance Pvt Ltd.

Generated leads and converted customer calls into policy renewals.

Business Associate (BAU) at Vertex Customer Solutions India Pvt Ltd.

Managed inbound customer interactions by onboarding new users, explaining product packages, and ensuring a smooth post-purchase experience. Promoted newly launched products, premium packages, and set-top boxes, contributing to upselling and revenue growth. Handled customer data verification and maintained accurate records, ensuring high data quality for customer management systems. Resolved billing, service, and network-related issues efficiently, including basic troubleshooting and coordinating with technical teams. Delivered high customer satisfaction through effective communication, problem-solving, and identifying opportunities to enhance customer experience.

Business Associate (BAU) at Vertex Customer Solutions India Pvt Ltd

Managed inbound customer interactions by onboarding new users, explaining product packages, and ensuring a smooth post-purchase experience. Promoted newly launched products, premium packages, and set-top boxes, contributing to upselling and revenue growth. Handled customer data verification and maintained accurate records, ensuring high data quality for customer management systems. Resolved billing, service, and network-related issues efficiently, including basic troubleshooting and coordinating with technical teams. Delivered high customer satisfaction through effective communication, problem-solving, and identifying opportunities to enhance customer experience.

Customer Service Executive at Vertex Customer Solutions India Pvt Ltd.

Assisted customers with new set-top box connections and service onboarding. Provided information on offers, deals, and entertainment features. Resolved billing queries, network issues, and arranged technician visits. Retained customers by highlighting renewal benefits and delivering satisfaction through effective service support.