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Business Information Systems student with a strong interest in business analysis, data, and emerging technologies such as AI. I focus on turning information into insights using tools like Power BI and Microsoft Office, while continuously building practical skills in analytics and technology. I enjoy solving problems, communicating clearly, and working in fast-paced environments. Alongside my academic studies, I have customer service experience and have done online micro-task freelancing, strengthening my attention to detail, speed, and time management.…Business Information Systems student with a strong interest in business analysis, data, and emerging technologies such as AI. I focus on turning information into insights using tools like Power BI and Microsoft Office, while continuously building practical skills in analytics and technology. I enjoy solving problems, communicating clearly, and working in fast-paced environments. Alongside my academic studies, I have customer service experience and have done online micro-task freelancing, strengthening my attention to detail, speed, and time management.

Ahmed Hani

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Business Information Systems student with a strong interest in business analysis, data, and emerging technologies such as AI. I focus on turning information into insights using tools like Power BI and Microsoft Office, while continuously building practical skills in analytics and technology. I enjoy solving problems, communicating clearly, and working in fast-paced environments. Alongside my academic studies, I have customer service experience and have done online micro-task freelancing, strengthening my attention to detail, speed, and time management.…Business Information Systems student with a strong interest in business analysis, data, and emerging technologies such as AI. I focus on turning information into insights using tools like Power BI and Microsoft Office, while continuously building practical skills in analytics and technology. I enjoy solving problems, communicating clearly, and working in fast-paced environments. Alongside my academic studies, I have customer service experience and have done online micro-task freelancing, strengthening my attention to detail, speed, and time management.

Available to hire

Business Information Systems student with a strong interest in business analysis, data, and emerging technologies such as AI. I focus on turning information into insights using tools like Power BI and Microsoft Office, while continuously building practical skills in analytics and technology.
I enjoy solving problems, communicating clearly, and working in fast-paced environments. Alongside my academic studies, I have customer service experience and have done online micro-task freelancing, strengthening my attention to detail, speed, and time management.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Arabic

Fluent

German

Beginner

Work Experience

Customer Service Representative at Alorica (Aer Lingus account)

March 1, 2025 - March 1, 2026

Managed customer inquiries including bookings, flight changes, and baggage support. Delivered high-quality service in a fast-paced environment while maintaining professionalism in communication. Focused on customer satisfaction through accurate information, timely responses, and effective problem resolution.

AI Response Training Freelancer at Outlier.ai

January 1, 2025 - Present

Worked on training AI responses to interact with everyday conversations. Contributed to improving conversational quality and relevance through task-based evaluation/training.

Online Freelancer at 2Captcha

January 1, 2024 - Present

Completed micro-task work with speed and accuracy. Strengthened attention to detail and the ability to meet deadlines while maintaining consistent quality across tasks.