Ahmed Rakha
I’m Ahmed Rakha, a recent Management Information Systems graduate based in Cairo, and I enjoy turning data into practical insights that help teams and customers move faster.
About
I’m Ahmed Rakha, a recent Management Information Systems graduate based in Cairo, and I enjoy turning data into practical insights that help teams and customers move faster. I’ve built reporting assets like spreadsheets, trackers, and dashboards, and I use SQL and Python to query, prepare, and explore datasets for clearer decision-making.
In my recent roles, I’ve also combined analytical thinking with people skills—mentoring 500+ students in English communication and handling escalated customer cases with a strong focus on first-contact resolution. I’m looking for an entry-level MIS or data role where I can apply MIS concepts, deliver clean and reliable analysis, and contribute in a fast-paced environment.
- 5 years' experience
- Joined October 2026
Industry experience
- Education
- Professional Services
- Computers & Electronics
Work experience· 5 roles
Supervised and guided more than 500 students in English communication. Supported learner progress through ongoing mentoring, training guidance, and escalation of learning needs when required to improve outcomes.
Managed escalated customer cases and helped maintain consistent first-contact resolution. Coordinated support efforts to improve customer outcomes, resolve complex inquiries efficiently, and support overall service quality.
Resolved 95% of customer issues on first contact and improved satisfaction scores. Handled customer inquiries end-to-end and contributed to higher service quality through effective communication and problem solving.
Education
Certifications and awards
Hire Ahmed Rakha today
Post a job and invite Ahmed, or contact them directly. No hidden commission.