Senior Business Intelligence Analyst at Concentrix

• Designed and developed comprehensive BI dashboards within a single Power BI App, integrating data from multiple sources to support decision-making and address diverse requirements from program managers, global managers, and stakeholders. These dashboards facilitated insights on SLAs, individual productivity and utilization, marketing campaign performance, pipeline status, booking values, and other critical metrics. •Utilized SQL to extract, clean, and analyze large datasets for dashboard development. •Implemented AI-driven analytics and predictive modeling within Power BI dashboards to enhance forecasting accuracy, automate insights, and optimize decision-making for stakeholders. •Regularly leading meetings and communicating daily with the stakeholders regarding operational matters, setting expectations, and presenting results to ensure clarity and alignment with objectives. •Examine outcomes, pinpoint patterns and trends, and identify opportunities for workflow enhancement through daily data analysis. Propose and recommend solutions to optimize processes. •Engaged in direct collaboration with sales managers and built Salesforce, SAP and excel dashboards that have created positive impacts to the daily operations. •Designed and delivered compelling data visualizations to stakeholders, global managers, and the marketing team during key business review meetings, leading to a 100% improvement in decision-making speed. •Assist in creating dashboards and analyzing data for various programs and projects to enhance their overall effectiveness.

Transaction Processing Analyst at Accenture

Analyzed high-volume transactional data to improve operational efficiency and designed Power BI dashboards that enhanced visibility into key performance metrics, enabling data-driven decision-making across the APAC region.