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Motivated and adaptable professional with experience in customer service and digital marketing within a software environment. I excel at resolving customer inquiries, supporting product users, and increasing online engagement through targeted content strategies. I am seeking a full‑time role in Dubai where I can contribute to service excellence, brand visibility, and operational efficiency using my communication skills, analytical mindset, and fluency in English.…Motivated and adaptable professional with experience in customer service and digital marketing within a software environment. I excel at resolving customer inquiries, supporting product users, and increasing online engagement through targeted content strategies. I am seeking a full‑time role in Dubai where I can contribute to service excellence, brand visibility, and operational efficiency using my communication skills, analytical mindset, and fluency in English.

Umme Aiman

Content Creator, Digital Marketer, Social Media Manager, +7

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Motivated and adaptable professional with experience in customer service and digital marketing within a software environment. I excel at resolving customer inquiries, supporting product users, and increasing online engagement through targeted content strategies. I am seeking a full‑time role in Dubai where I can contribute to service excellence, brand visibility, and operational efficiency using my communication skills, analytical mindset, and fluency in English.…Motivated and adaptable professional with experience in customer service and digital marketing within a software environment. I excel at resolving customer inquiries, supporting product users, and increasing online engagement through targeted content strategies. I am seeking a full‑time role in Dubai where I can contribute to service excellence, brand visibility, and operational efficiency using my communication skills, analytical mindset, and fluency in English.

Available to hire

Motivated and adaptable professional with experience in customer service and digital marketing within a software environment.

I excel at resolving customer inquiries, supporting product users, and increasing online engagement through targeted content strategies. I am seeking a full‑time role in Dubai where I can contribute to service excellence, brand visibility, and operational efficiency using my communication skills, analytical mindset, and fluency in English.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Customer Success & Sales Specialist at OJ Tech FZE

July 1, 2023 - December 1, 2025

Managed 50+ daily inquiries from North American clients via phone, email, and chat, maintaining 95%+ CSAT. Supported CRM onboarding, workflow setups, and AI automations in GoHighLevel, reducing ticket volume by 15%. Ensured SLA compliance while meeting KPIs for response time, customer satisfaction, and ticket accuracy.

Digital Marketing & Client Engagement Associate at Enhancerz Ltd

April 1, 2025 - June 1, 2025

Managed social media content across Facebook, Instagram, LinkedIn, and TikTok, boosting engagement and brand visibility. Created and scheduled digital content, increasing organic reach by 25%. Assisted in email marketing and content writing to support lead generation.

Customer Success & Sales Specialist at OJ Tech FZE

July 1, 2025 - December 1, 2025

Managed over 50 daily inquiries from North American clients, achieving 95%+ customer satisfaction. Supported CRM onboarding and workflow setups, significantly reducing ticket volume. Diagnosed technical issues and ensured compliance with service level agreements while collaborating with sales teams to drive revenue growth.

Customer Support & Digital Marketing Specialist at Enhancerz Ltd

April 1, 2025 - June 1, 2025

Associate role providing customer support (phone, email, chat); CRM & automation platforms (GoHighLevel, HubSpot); technical issue resolution & ticket handling; social media management & content scheduling; digital campaign tracking & reporting; basic SEO & website updates; lead qualification & client engagement. Islamabad, Pakistan.

Customer Service & Digital Marketing Specialist at Enhancerz Ltd

April 1, 2025 - June 1, 2025

Associate role involving customer support (phone, email, chat), CRM & automation platforms (GoHighLevel, HubSpot), technical issue resolution & ticket handling, social media management & content scheduling, digital campaign tracking & reporting, basic SEO & website updates, and lead qualification & client engagement.