Managed social media content across Facebook, Instagram, LinkedIn, and TikTok, boosting engagement and brand visibility. Created and scheduled digital content using Meta Business Suite, Buffer, and AI-assisted tools, increasing organic reach by 25%. Supported digital campaigns by tracking performance metrics and analyzing user behavior to drive higher website traffic. Responded to online inquiries and comments within SLA timelines, improving customer engagement and service satisfaction. Performed basic SEO updates and assisted in email marketing and content writing to support lead generation across key service lines. Motivated and adaptable professional with experience in customer service and digital marketing within a software environment. Strong ability to resolve customer inquiries, support product users, and increase online engagement through targeted content strategies. Seeking a full-time role in Dubai where I can contribute to service excellence, brand visibility, and operational efficiency using my communication skills, analytical mindset, and fluency in English.

Managed social media content across Facebook, Instagram, LinkedIn, and TikTok, boosting engagement and brand visibility. Created and scheduled digital content using Meta Business Suite, Buffer, and AI-assisted tools, increasing organic reach by 25%. Supported digital campaigns by tracking performance metrics and analyzing user behavior to drive higher website traffic. Responded to online inquiries and comments within SLA timelines, improving customer engagement and service satisfaction. Performed basic SEO updates and assisted in email marketing and content writing to support lead generation across key service lines. Motivated and adaptable professional with experience in customer service and digital marketing within a software environment. Strong ability to resolve customer inquiries, support product users, and increase online engagement through targeted content strategies. Seeking a full-time role in Dubai where I can contribute to service excellence, brand visibility, and operational efficiency using my communication skills, analytical mindset, and fluency in English.

Available to hire

Managed social media content across Facebook, Instagram, LinkedIn, and TikTok, boosting engagement and brand visibility. Created and scheduled digital content using Meta Business Suite, Buffer, and AI-assisted tools, increasing organic reach by 25%. Supported digital campaigns by tracking performance metrics and analyzing user behavior to drive higher website traffic. Responded to online inquiries and comments within SLA timelines, improving customer engagement and service satisfaction. Performed basic SEO updates and assisted in email marketing and content writing to support lead generation across key service lines.

Motivated and adaptable professional with experience in customer service and digital marketing within a software environment. Strong ability to resolve customer inquiries, support product users, and increase online engagement through targeted content strategies. Seeking a full-time role in Dubai where I can contribute to service excellence, brand visibility, and operational efficiency using my communication skills, analytical mindset, and fluency in English.

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Experience Level

Expert
Expert
Expert
Intermediate
Intermediate

Language

English
Fluent

Work Experience

Customer Success & Sales Specialist at OJ Tech FZE
July 1, 2023 - December 1, 2025
Managed 50+ daily inquiries from North American clients via phone, email, and chat, maintaining 95%+ CSAT. Supported CRM onboarding, workflow setups, and AI automations in GoHighLevel, reducing ticket volume by 15%. Ensured SLA compliance while meeting KPIs for response time, customer satisfaction, and ticket accuracy.
Digital Marketing & Client Engagement Associate at Enhancerz Ltd
April 1, 2025 - June 1, 2025
Managed social media content across Facebook, Instagram, LinkedIn, and TikTok, boosting engagement and brand visibility. Created and scheduled digital content, increasing organic reach by 25%. Assisted in email marketing and content writing to support lead generation.
Customer Success & Sales Specialist at OJ Tech FZE
July 1, 2025 - December 1, 2025
Managed over 50 daily inquiries from North American clients, achieving 95%+ customer satisfaction. Supported CRM onboarding and workflow setups, significantly reducing ticket volume. Diagnosed technical issues and ensured compliance with service level agreements while collaborating with sales teams to drive revenue growth.
Customer Support & Digital Marketing Specialist at Enhancerz Ltd
April 1, 2025 - June 1, 2025
Associate role providing customer support (phone, email, chat); CRM & automation platforms (GoHighLevel, HubSpot); technical issue resolution & ticket handling; social media management & content scheduling; digital campaign tracking & reporting; basic SEO & website updates; lead qualification & client engagement. Islamabad, Pakistan.
Customer Service & Digital Marketing Specialist at Enhancerz Ltd
April 1, 2025 - June 1, 2025
Associate role involving customer support (phone, email, chat), CRM & automation platforms (GoHighLevel, HubSpot), technical issue resolution & ticket handling, social media management & content scheduling, digital campaign tracking & reporting, basic SEO & website updates, and lead qualification & client engagement.

Education

High School Diploma at IMCG HUMAK
January 1, 2023 - May 1, 2025
High School Diploma at IMCG HUMAK (FBISE)
January 1, 2020 - May 1, 2025
High School Diploma – Grade 12 at IMCG Humak (FBISE), Islamabad, Pakistan
January 11, 2030 - December 9, 2025
High School Diploma – Grade 12 at IMCG Humak (FBISE), Islamabad, Pakistan
January 11, 2030 - May 6, 2026
High School Diploma – Grade 12 at IMCG Humak (FBISE), Islamabad, Pakistan
January 11, 2030 - May 21, 2026
High School Diploma at IMCG Humak (FBISE), Islamabad, Pakistan
January 11, 2030 - May 21, 2026
High School Diploma (Grade 12) at MCGHUMAK (FBISE), Islamabad, Pakistan
January 11, 2030 - May 21, 2026

Qualifications

A+ Grades Digital Marketing & Client Engagement
January 11, 2030 - May 21, 2026

Industry Experience

Software & Internet, Professional Services, Media & Entertainment, Education, Other