Customer Service Executive · Muthoot Fincorp LtdNov 2023 – Jun 2025 · 1 yr 8 mos
Handled customer service activities while working to improve operational efficiency within the team. Maintained up-to-date knowledge of company products and services and reviewed completed work for quality and consistency. Analyzed sales data to identify trends and adjust strategies accordingly. Managed day-to-day financial operations including daily cash reconciliation by comparing physical cash balances with system records and performing bank reconciliation by matching bank statements with internal accounting records. Stayed calm under pressure and effectively diffused tense situations.