Available to hire
I’m Syeda Aksa, a results-driven operations professional specializing in fintech, service recovery, and partnerships. I have 2+ years of experience in fintech and service recovery, focusing on workflow automation and SOP development to drive efficiency, improve customer experiences, and scale partnerships.
At Mitro Fintech, I led cross-functional initiatives that increased sales efficiency by 15%, reduced production costs by 25%, and implemented risk assessment processes achieving 30% risk management and success rate. I also created SOPs for the partnership customer service department and led lead generation improvements.
Experience Level
Language
English
Fluent
French
Intermediate
Work Experience
Head of Royalty Partnership at Mitro Fintech Limited
September 20, 2022 - December 20, 2024Led development of an advanced automation system, achieving a 15% increase in sales efficiency. Streamlined lead generation processes, reducing production costs by 25%. Implemented a risk assessment process, achieving 30% improvement in risk management and success rate.
Service Recovery Executive at Foodpanda
June 14, 2022 - August 14, 2022Supported customer recovery processes, contributing to a 10% improvement in issue resolution rates. Assisted in risk and fraud management, ensuring an 8% reduction in flagged fraudulent activities.
Teaching Assistant Professor at Bangladesh University of Professionals
January 1, 2025 - September 1, 2025Teaching assistant professor in Marketing; responsibilities included RA/TA support and assisting course delivery within the Department of Marketing.
Executive - Service Recovery at Food Panda
June 1, 2022 - August 1, 2022Supported customer recovery processes, contributing to a 10% improvement in issue resolution rates. Assisted in risk and fraud management, ensuring an 8% reduction in flagged fraudulent activities.
Head of Royalty Partnership at Mitro Fintech Limited
September 1, 2020 - December 1, 2024Led development of an advanced automation system, achieving a 15% increase in sales efficiency. Streamlined lead generation processes, reducing production costs by 25%. Implemented risk assessment process, achieving 30% risk management and success rate. Created SOPs for the partnership customer service department.
Service Recovery Executive at Food Panda
September 1, 2020 - December 31, 2022Supported customer recovery processes, contributing to a 10% improvement in issue resolution rates. Assisted in risk and fraud management, ensuring an 8% reduction in flagged fraudulent activities.
Teaching Assistant / Lecturer at Bangladesh University of Professionals (Department of Marketing)
January 1, 2025 - September 1, 2025Assisted in teaching and research, supporting marketing coursework and student mentoring.
Education
Master of Business Administration in Marketing at Bangladesh University of Professionals
January 1, 2020 - April 1, 2024Bachelor of Business Administration in Marketing at Bangladesh University of Professionals
August 1, 2024 - November 1, 2025Master of Business Administration in Marketing at Bangladesh University of Professionals
January 1, 2020 - April 1, 2024Bachelor of Business Administration in Marketing at Bangladesh University of Professionals
January 11, 2030 - April 22, 2026Master of Business Administration in Marketing at Bangladesh University of Professionals
January 1, 2020 - April 1, 2024Qualifications
IELTS
January 11, 2030 - April 22, 2026Project Management Tech Award
January 11, 2030 - April 22, 2026Project Management Tech (PMT) Award
January 1, 2017 - April 22, 2026Industry Experience
Financial Services, Professional Services, Software & Internet, Media & Entertainment, Education
Experience Level
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