Available to hire
I’m Syeda Aksa, a results-driven operations professional specializing in fintech, service recovery, and partnerships. I have 2+ years of experience in fintech and service recovery, focusing on workflow automation and SOP development to drive efficiency, improve customer experiences, and scale partnerships.
At Mitro Fintech, I led cross-functional initiatives that increased sales efficiency by 15%, reduced production costs by 25%, and implemented risk assessment processes achieving 30% risk management and success rate. I also created SOPs for the partnership customer service department and led lead generation improvements.
Experience Level
Language
English
Fluent
French
Intermediate
Work Experience
Teaching Assistant / Lecturer at Bangladesh University of Professionals (Department of Marketing)
January 1, 2025 - September 1, 2025Assisted in teaching and research, supporting marketing coursework and student mentoring.
Teaching Assistant Professor at Bangladesh University of Professionals
January 1, 2025 - September 1, 2025Teaching assistant professor in Marketing; responsibilities included RA/TA support and assisting course delivery within the Department of Marketing.
Head of Royalty Partnership at Mitro Fintech Limited
September 20, 2022 - December 20, 2024Led development of an advanced automation system, achieving a 15% increase in sales efficiency. Streamlined lead generation processes, reducing production costs by 25%. Implemented a risk assessment process, achieving 30% improvement in risk management and success rate.
Service Recovery Executive at Foodpanda
June 14, 2022 - August 14, 2022Supported customer recovery processes, contributing to a 10% improvement in issue resolution rates. Assisted in risk and fraud management, ensuring an 8% reduction in flagged fraudulent activities.
Executive - Service Recovery at Food Panda
June 1, 2022 - August 1, 2022Supported customer recovery processes, contributing to a 10% improvement in issue resolution rates. Assisted in risk and fraud management, ensuring an 8% reduction in flagged fraudulent activities.
Service Recovery Executive at Food Panda
September 1, 2020 - December 31, 2022Supported customer recovery processes, contributing to a 10% improvement in issue resolution rates. Assisted in risk and fraud management, ensuring an 8% reduction in flagged fraudulent activities.
Head of Royalty Partnership at Mitro Fintech Limited
September 1, 2020 - December 1, 2024Led development of an advanced automation system, achieving a 15% increase in sales efficiency. Streamlined lead generation processes, reducing production costs by 25%. Implemented risk assessment process, achieving 30% risk management and success rate. Created SOPs for the partnership customer service department.
Education
Master of Business Administration in Marketing at Bangladesh University of Professionals
January 1, 2020 - April 1, 2024Bachelor of Business Administration in Marketing at Bangladesh University of Professionals
August 1, 2024 - November 1, 2025Master of Business Administration in Marketing at Bangladesh University of Professionals
January 1, 2020 - April 1, 2024Bachelor of Business Administration in Marketing at Bangladesh University of Professionals
January 11, 2030 - April 22, 2026Master of Business Administration in Marketing at Bangladesh University of Professionals
January 1, 2020 - April 1, 2024Qualifications
IELTS
January 11, 2030 - April 22, 2026Project Management Tech Award
January 11, 2030 - April 22, 2026Project Management Tech (PMT) Award
January 1, 2017 - April 22, 2026Industry Experience
Financial Services, Professional Services, Software & Internet, Media & Entertainment, Education
Experience Level
Hire a Project Manager
We have the best project manager experts on Twine. Hire a project manager in Dhaka today.