Barista & Shift Supervisor at Starbucks and Barnes & Noble, Richmond

Trained new team members with positive reinforcement and coaching. Listened to customer requests and created personalized beverages, improving sales. Maintained espresso equipment and coffee machines; repaired minor issues. Interacted with customers during peak periods to promote a fun, positive environment. Prepared coffee beverages with latte art, milk steaming, brewing techniques; knowledge of beans and roasting processes. Operated POS systems; cash handling; inventory management to minimize waste.