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I’m a proactive manager and technical support specialist based in Alexandria, Egypt, with experience leading day-to-day operations, coordinating teams, and improving service quality during busy periods. I enjoy solving problems quickly, staying organized, and communicating clearly with customers and colleagues—especially when pressure is high. I also bring a strong technical mindset from hands-on work troubleshooting hardware and software issues, documenting solutions, and guiding users on product functionality. Alongside my leadership and customer service background, I’m a fast learner who values continuous improvement and I’m motivated to grow professionally in challenging roles.…I’m a proactive manager and technical support specialist based in Alexandria, Egypt, with experience leading day-to-day operations, coordinating teams, and improving service quality during busy periods. I enjoy solving problems quickly, staying organized, and communicating clearly with customers and colleagues—especially when pressure is high. I also bring a strong technical mindset from hands-on work troubleshooting hardware and software issues, documenting solutions, and guiding users on product functionality. Alongside my leadership and customer service background, I’m a fast learner who values continuous improvement and I’m motivated to grow professionally in challenging roles.

Alaa Elokda

Sound Technician, Project Manager, Data Analyst, +2

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I’m a proactive manager and technical support specialist based in Alexandria, Egypt, with experience leading day-to-day operations, coordinating teams, and improving service quality during busy periods. I enjoy solving problems quickly, staying organized, and communicating clearly with customers and colleagues—especially when pressure is high. I also bring a strong technical mindset from hands-on work troubleshooting hardware and software issues, documenting solutions, and guiding users on product functionality. Alongside my leadership and customer service background, I’m a fast learner who values continuous improvement and I’m motivated to grow professionally in challenging roles.…I’m a proactive manager and technical support specialist based in Alexandria, Egypt, with experience leading day-to-day operations, coordinating teams, and improving service quality during busy periods. I enjoy solving problems quickly, staying organized, and communicating clearly with customers and colleagues—especially when pressure is high. I also bring a strong technical mindset from hands-on work troubleshooting hardware and software issues, documenting solutions, and guiding users on product functionality. Alongside my leadership and customer service background, I’m a fast learner who values continuous improvement and I’m motivated to grow professionally in challenging roles.

Available to hire

I’m a proactive manager and technical support specialist based in Alexandria, Egypt, with experience leading day-to-day operations, coordinating teams, and improving service quality during busy periods. I enjoy solving problems quickly, staying organized, and communicating clearly with customers and colleagues—especially when pressure is high.

I also bring a strong technical mindset from hands-on work troubleshooting hardware and software issues, documenting solutions, and guiding users on product functionality. Alongside my leadership and customer service background, I’m a fast learner who values continuous improvement and I’m motivated to grow professionally in challenging roles.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Arabic

Fluent

French

Intermediate

Work Experience

Waiter at Radisson hotel

October 1, 2023 - October 1, 2024

Provided excellent wait service to ensure customer satisfaction by taking orders and delivering food and beverages promptly. Recommended menu items, answered guest questions, and shared additional information with restaurant patrons to enhance the dining experience.

Technical support specialist at Cabine - Alexandria, Egypt

February 1, 2022 - June 1, 2024

Supported customers with technical troubleshooting for hardware and software, documented fixes, and explained product functionality and best practices.

Marine Technician / Technical Support Specialist at Alexandria Harbour

February 1, 2022 - June 1, 2024

Provided technical assistance to customers by troubleshooting software and hardware issues. Documented solutions and guided users on product functionality and best practices. Supported users by diagnosing problems and helping them effectively resolve technical challenges.

Marine Technician at Alexandria Harbour

February 1, 2022 - June 1, 2024

Provided technical assistance to customers by troubleshooting software and hardware issues, documenting solutions, and guiding users on product functionality and best practices. Ensured accurate problem resolution and supported users with clear, practical instructions.

General Manager at Domestic travel office

August 1, 2021 - Present

Led day-to-day operations, oversaw staff, and managed overall performance to ensure efficiency and profitability. Developed strategies to drive business growth and improve customer satisfaction. Supported smooth daily workflow and coordinated responsibilities to meet operational goals during peak demand periods.

Education

Bachelor's of physical oceanography at Faculty of Science, Alexandria University

January 1, 2023 - September 24, 2026

Bachelor's degree in physical oceanography at Faculty of Science, Alexandria University

January 1, 2023 - September 24, 2026

Bachelor's degree in physical oceanography at Faculty of Science, Alexandria University

January 1, 2023 - January 1, 2023