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I am a highly organized and proactive Executive Assistant with 4+ years of experience supporting executives in operations, strategic planning, financial coordination, and client communication. I excel at managing priorities, streamlining workflows, and enabling informed decision-making in fast-paced environments, with a focus on discretion and execution. In roles such as Executive Assistant / Operations Support at Clanship Box Training and Team Supervisor at IntouchCX, I have coordinated daily operations, tracked budgets, supported onboarding, and developed KPI dashboards to drive performance. I am fluent in Spanish and English, comfortable working on-site or remotely, and committed to delivering reliable, scalable support for leadership and teams.…I am a highly organized and proactive Executive Assistant with 4+ years of experience supporting executives in operations, strategic planning, financial coordination, and client communication. I excel at managing priorities, streamlining workflows, and enabling informed decision-making in fast-paced environments, with a focus on discretion and execution. In roles such as Executive Assistant / Operations Support at Clanship Box Training and Team Supervisor at IntouchCX, I have coordinated daily operations, tracked budgets, supported onboarding, and developed KPI dashboards to drive performance. I am fluent in Spanish and English, comfortable working on-site or remotely, and committed to delivering reliable, scalable support for leadership and teams.

Alejandra Rairan Niño

Project Manager, Assistant Producer, Content Producer, +4

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I am a highly organized and proactive Executive Assistant with 4+ years of experience supporting executives in operations, strategic planning, financial coordination, and client communication. I excel at managing priorities, streamlining workflows, and enabling informed decision-making in fast-paced environments, with a focus on discretion and execution. In roles such as Executive Assistant / Operations Support at Clanship Box Training and Team Supervisor at IntouchCX, I have coordinated daily operations, tracked budgets, supported onboarding, and developed KPI dashboards to drive performance. I am fluent in Spanish and English, comfortable working on-site or remotely, and committed to delivering reliable, scalable support for leadership and teams.…I am a highly organized and proactive Executive Assistant with 4+ years of experience supporting executives in operations, strategic planning, financial coordination, and client communication. I excel at managing priorities, streamlining workflows, and enabling informed decision-making in fast-paced environments, with a focus on discretion and execution. In roles such as Executive Assistant / Operations Support at Clanship Box Training and Team Supervisor at IntouchCX, I have coordinated daily operations, tracked budgets, supported onboarding, and developed KPI dashboards to drive performance. I am fluent in Spanish and English, comfortable working on-site or remotely, and committed to delivering reliable, scalable support for leadership and teams.

Available to hire

I am a highly organized and proactive Executive Assistant with 4+ years of experience supporting executives in operations, strategic planning, financial coordination, and client communication. I excel at managing priorities, streamlining workflows, and enabling informed decision-making in fast-paced environments, with a focus on discretion and execution.

In roles such as Executive Assistant / Operations Support at Clanship Box Training and Team Supervisor at IntouchCX, I have coordinated daily operations, tracked budgets, supported onboarding, and developed KPI dashboards to drive performance. I am fluent in Spanish and English, comfortable working on-site or remotely, and committed to delivering reliable, scalable support for leadership and teams.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Language

Spanish; Castilian

Fluent

English

Advanced

Work Experience

Executive Assistant / Operations Support at Clanship Box Training

April 1, 2024 - Present

On-site executive support to the CEO, assisting with financial organization, budgeting follow-up, and monthly/annual business strategy planning. Organizes and tracks expenses to improve financial visibility and supports leadership with operational decision-making. Uploads and maintains training routines in the gym's mobile app, ensuring accuracy and timely updates. Manages communications with new clients and prospects, responds to inquiries, coordinates onboarding, and supports client engagement. Coordinates daily operations, tasks, and projects to ensure alignment with business objectives and growth plans.

Team Supervisor at IntouchCX

January 1, 2022 - August 1, 2025

Supervised and supported a high-performing team of 18+ agents across voice and digital channels. Managed scheduling, performance meetings, administrative coordination, and executive reporting. Developed KPI dashboards and performance reports to support management decision-making. Coordinated communication between departments and senior leadership to ensure alignment and efficiency. Recognized for leadership, operational excellence, and process improvement initiatives.

Customer Service Agent at Scotiabank

August 1, 2018 - April 1, 2021

Provided professional support to U.S.-based clients via voice and digital channels. Managed CRM records, case tracking, and follow-ups to ensure timely resolutions. Created standardized customer communication scripts that improved clarity and reduced handling time.