Available to hire
I am a customer service professional with a strong background in the BPO sector, specializing in billing, invoicing, and accounts receivable. My experience has given me a deep understanding of financial operations and the technical skills needed to resolve complex customer issues efficiently.
I am also an audiovisual producer, blending creative problem-solving with my operational expertise. I am passionate about applying my diverse skill set to deliver exceptional results and enhance customer satisfaction.
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Spanish; Castilian
Fluent
Italian
Beginner
Work Experience
Billing Specialist at GOVASSIST
August 31, 2024 - October 1, 2025Expert agent in travel authorization processing and billing with transaction management in the billing department. Promoted to ESTA Agent Specialist in December 2023; Promoted to Billing Specialist in June 2024.
Bilingual Customer Service Agent at Paricus Contact Center
February 28, 2023 - October 1, 2025Customer care and sales agent of a US government program handling account service assistance and the sales promotion for new applicants.
Advanced Technical Support and Sales Agent at Teleperformance Services
December 31, 2021 - October 1, 2025Advanced Technical support and sales agent in charge of troubleshooting, billing, customer care and product sales of the Vivint Smart Home security service. Promoted to Team Leader in October 2023.
Bilingual Customer Service Agent at Concentrix Services
December 31, 2019 - October 1, 2025Technical support, requests, concerns and financial management of services and plans acquired by users of the telecommunications company AT&T.
Foreign Trade Assistant at Carry & Business SAS
October 31, 2018 - October 1, 2025Communication and connection with foreign companies to import and export car parts products to be marketed by the company around the country.
Billing Specialist at GOVASSIST
August 1, 2024 - October 1, 2025Expert agent in travel authorization processing and billing with transaction management in the billing department. Promoted to ESTA Agent Specialist in Dec 2023 and to Billing Specialist in Jun 2024.
Bilingual Customer Service Agent at PARICUS CONTACT CTR.
February 1, 2023 - October 1, 2025Customer care and sales agent of a US government program handling account service assistance and the sales promotion for new applicants.
Advanced Technical Support and Sales Agent at TELEPERFORMANCE SERVICES
December 1, 2021 - October 1, 2025Advanced technical support and sales agent in charge of troubleshooting, billing, customer care and product sales of the Vivint Smart Home security service.
Team Leader at TELEPERFORMANCE SERVICES
October 1, 2023 - PresentPromoted to Team Leader, responsible for leading agents, metrics performance and protocol monitoring.
Bilingual Customer Service Agent at CONCENTRIX SERVICES
December 1, 2019 - October 1, 2025Technical support, requests, concerns and financial management of AT&T services and plans.
Foreign Trade Assistant at CARRY & BUSINESS SAS
October 1, 2018 - October 1, 2025Communication with foreign companies to import and export car parts products marketed by the company.
Education
Business Administration at Universidad Sergio Arboleda
January 7, 2020 - December 15, 2020One year coursed of business administration and accounting bachelor degree.
Diploma in Cinematography at TAI - Escuela Universitaria de Artes
October 1, 2024 - May 15, 2025Diploma at TAI – Escuela Universitaria de Artes
January 1, 2025 - October 1, 2025Diploma at ISAI
January 1, 2024 - October 1, 2025Diploma at ISAI
January 1, 2024 - October 1, 2025EF SET Certificate (C2 - English) at EF Education First
January 1, 2023 - October 1, 2025Business Administration Degree at Universidad Sergio Arboleda
January 1, 2020 - December 31, 2020CSS Layout (Software Development) Certified Course at NextU Academy
January 1, 2022 - October 1, 2025Entrepreneurship Course at Universidad de Boyacá
January 1, 2017 - October 1, 2025Diploma in Cinematography at TAI – Escuela Universitaria de Artes
January 1, 2025 - October 1, 2025Diploma in Filmmaking & Motion Graphics at ISAI
January 1, 2024 - January 1, 2024Diploma In Graphic Design at ISAI
January 1, 2024 - January 1, 2024EF SET Certificate (C2 English) at EF (Education First)
January 1, 2023 - January 1, 2023Business Administration Degree at Universidad Sergio Arboleda
January 1, 2020 - January 1, 2020CSS Layout (Software Development) Certified Course at NextU Academy
January 1, 2022 - January 1, 2022Entrepreneurship Course at Universidad de Boyacá
January 1, 2017 - January 1, 2017Qualifications
C2 English Level Certificate
February 8, 2023 - February 8, 2023EF SET Certificate (C2 - English)
January 1, 2023 - October 1, 2025CSS Layout (Software Development) Certified Course
January 1, 2022 - October 1, 2025Entrepreneurship Course
January 1, 2017 - October 1, 2025EF SET Certificate (C2)
January 1, 2023 - January 1, 2023CSS Layout (Software Development) Certified Course
January 1, 2022 - January 1, 2022Entrepreneurship Course
January 1, 2017 - January 1, 2017Industry Experience
Media & Entertainment, Professional Services, Telecommunications, Education, Financial Services, Software & Internet
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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