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Design-focused professional with experience spanning academic coordination and service operations, combining structured problem-solving with user-centered communication. Hands-on with Figma, Canva, and Adobe tools, plus experience improving processes, training outcomes, and student/learner experiences through data-informed planning and cross-functional collaboration.…

ALEKSANDRINA MALCHEVA

UX Designer, UI Designer, Project Manager, +2

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Design-focused professional with experience spanning academic coordination and service operations, combining structured problem-solving with user-centered communication. Hands-on with Figma, Canva, and Adobe tools, plus experience improving processes, training outcomes, and student/learner experiences through data-informed planning and cross-functional collaboration.…

Available to hire

Design-focused professional with experience spanning academic coordination and service operations, combining structured problem-solving with user-centered communication.
Hands-on with Figma, Canva, and Adobe tools, plus experience improving processes, training outcomes, and student/learner experiences through data-informed planning and cross-functional collaboration.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

CRM

Intermediate

Data Visualization

Intermediate

Language

Bulgarian

Fluent

English

Advanced

Spanish; Castilian

Advanced

Macedonian

Intermediate

Work Experience

Academic & Administration Specialist at Schellhammer Business School

June 1, 2024 - Present

Used student feedback to identify pain points and support continuous improvements to course offerings and learner experience. Streamlined communication across departments to improve collaboration on academic initiatives and day-to-day coordination. Analyzed academic performance data to inform decisions and improve student outcomes through better support and planning. Optimized scheduling procedures to improve course availability and reduce conflicts for students and faculty. Supported 200+ students with academic guidance, coordinating advising activities and helping them navigate issues and make informed decisions.

Service Operations Support Coordinator at Les Roches Marbella

September 1, 2021 - May 1, 2024

Evaluated and incorporated feedback to improve training outcomes and align initiatives with educational goals. Streamlined resource allocation by managing 20+ training schedules, materials, and event logistics. Trained and supervised junior coordinators and supported integration of industry trends into curricula. Implemented RSVP and attendee engagement tracking to increase data accuracy and improve event success. Assisted the event manager in achieving revenue targets while meeting deadlines and maintaining composure under pressure. Kept training materials and session content up to date through continuous industry research.