Available to hire
Hello! I’m Alent Pula, a Mechatronics Engineer based in Tirana, Albania, with a track record in customer support, team leadership, and technical writing. I’m proficient at hardware and software management, reading blueprints, and designing 3D objects using CATIA, AutoCAD, and Shapr3D.
I thrive on helping customers and colleagues, turning complex problems into practical solutions, and producing clear documentation. I hold a degree from the Polytechnic University of Tirana and am eager to contribute to product design or technical roles that combine engineering and user experience.
Experience Level
Language
Work Experience
Customer support representative at Turkish Airlines
August 1, 2017 - June 1, 2020Provided customer support, resolved inquiries, and contributed to service quality and customer satisfaction.
Customer support team manager at Kiwi
July 1, 2020 - August 1, 2023Led and coached the customer support team, improving response times and customer satisfaction metrics.
Customer support specialist at WeAre Fiber
August 1, 2023 - October 1, 2024Delivered frontline customer support for premium automotive workshop clients, handling inquiries and technical issues.
Education
Bachelor's degree at Polytechnic University of Tirana
January 11, 2030 - June 1, 2022Qualifications
Industry Experience
Travel & Hospitality, Transportation & Logistics, Professional Services, Software & Internet, Media & Entertainment
Experience Level
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