Hello! I’m Alent Pula, a Mechatronics Engineer based in Tirana, Albania, with a track record in customer support, team leadership, and technical writing. I’m proficient at hardware and software management, reading blueprints, and designing 3D objects using CATIA, AutoCAD, and Shapr3D. I thrive on helping customers and colleagues, turning complex problems into practical solutions, and producing clear documentation. I hold a degree from the Polytechnic University of Tirana and am eager to contribute to product design or technical roles that combine engineering and user experience.

Alent Pula

Hello! I’m Alent Pula, a Mechatronics Engineer based in Tirana, Albania, with a track record in customer support, team leadership, and technical writing. I’m proficient at hardware and software management, reading blueprints, and designing 3D objects using CATIA, AutoCAD, and Shapr3D. I thrive on helping customers and colleagues, turning complex problems into practical solutions, and producing clear documentation. I hold a degree from the Polytechnic University of Tirana and am eager to contribute to product design or technical roles that combine engineering and user experience.

Available to hire

Hello! I’m Alent Pula, a Mechatronics Engineer based in Tirana, Albania, with a track record in customer support, team leadership, and technical writing. I’m proficient at hardware and software management, reading blueprints, and designing 3D objects using CATIA, AutoCAD, and Shapr3D.

I thrive on helping customers and colleagues, turning complex problems into practical solutions, and producing clear documentation. I hold a degree from the Polytechnic University of Tirana and am eager to contribute to product design or technical roles that combine engineering and user experience.

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Work Experience

Customer support representative at Turkish Airlines
August 1, 2017 - June 1, 2020
Provided customer support, resolved inquiries, and contributed to service quality and customer satisfaction.
Customer support team manager at Kiwi
July 1, 2020 - August 1, 2023
Led and coached the customer support team, improving response times and customer satisfaction metrics.
Customer support specialist at WeAre Fiber
August 1, 2023 - October 1, 2024
Delivered frontline customer support for premium automotive workshop clients, handling inquiries and technical issues.

Education

Bachelor's degree at Polytechnic University of Tirana
January 11, 2030 - June 1, 2022

Qualifications

Add your qualifications or awards here.

Industry Experience

Travel & Hospitality, Transportation & Logistics, Professional Services, Software & Internet, Media & Entertainment