Market Operations & Development Intern at ABOUT YOU° SE & Co. KG

Provided strategic and operational support for cross-functional projects aimed at optimizing the customer journey in the Italian market, proactively resolving logistical challenges and customer requests. Monitored market trends and conducted data analysis to identify growth opportunities and support informed business decisions. Evaluated and optimized operational KPIs to enhance performance and efficiency. Moderated and resolved customer tickets and comments across multiple digital platforms, ensuring a positive and consistent brand image. Localized and translated content from German and English into Italian, ensuring consistency in terminology and tone of voice. Reviewed and validated CRM campaigns, customer-facing materials, and emails to guarantee accuracy and compliance with brand communication standards.

Communication & Marketing intern at Piaggio Group

Developed and managed strategic partnerships with local cultural and institutional partners to provide exclusive customer benefits and enhance Piaggio’s brand exposure. Created and localized content for the official museum website, promoting the museum and its partnerships through targeted storytelling and consistent brand identity. Analyzed visitor survey data and drafted reports to support regional funding applications. Provided customer care and sales support at the museum shop, ensuring a high-quality visitor experience.

Event & Communication Intern at University of Pisa

Planned and coordinated support for an international literature conference, covering logistics, stakeholder relations, promotional activities, and on-site management. Provided translation, proofreading, and editorial support of promotional materials. Prepared and adapted promotional materials and content for events and multi-channel communication campaigns. Acted as primary point of contact between the organizing committee, speakers, and participants, handling all communication, requests, and updates to ensure an excellent event experience.

Junior Communication & Marketing Specialist at Y°SE & Co. KG

Provided strategic and operational support for cross-functional projects to optimize the Italian customer journey by proactively solving logistical issues and addressing customer requests. Monitored market trends and conducted data analysis to identify growth opportunities. Supported the Market Operations & Development team with Italian-speaking market-specific matters such as content, brand & advertising, and online marketing. Moderated customer tickets and comments across digital platforms, managed localization and translation of content (DE/EN to IT), and developed strategic partnerships. Created and localized content for the official Piaggio museum website, analyzed visitor survey data, and drafted reports supporting regional funding applications. Delivered customer care and sales support at the museum shop front office. Skilled in text formats, styles, digital menus, editorial and bibliographic criteria, proofreading, web publishing, cloud, WordPress, blogs, web legislation, marke

Event & Communication Intern at Piaggio Group

Planned and coordinated an international literature conference, managing logistics, stakeholders, promotion, and on-site activities. Managed partnerships and community interaction with target audiences. Provided translation, proofreading, and editorial support for promotional materials.

Communication Specialist (Volunteering) at ESN Pisa & ESN Italy

Created and planned multilingual content relevant to target audiences. Copywriting and proofreading for social media channels. Managed community interaction and planned, promoted, and executed cultural and social events.

Customer Care & Public Engagement Specialist at Kinzicaso c.coop (Palazzo Blu, Pisa)

Provided front desk assistance and customer support. Delivered guided tours of temporary art exhibitions in English, German, and Italian. Organized events and provided on-site assistance for public and private audiences. Designed and delivered cultural workshops for families, schools, and adults.

Head of Communication (Volunteering) at AGESCI - Pisa 3 Scout Group

Managed internal and external communications. Managed website via WordPress.

Translation, revision, and adaptation of academic materials (IT/EN) including abstracts, presentations, and editorial content; focus on linguistic quality and terminological consistency; preparation and standardization of scientific communication materials; collaboration with speakers and academic partners for content collection, organization, and validation; support to information flow management and content distribution during a multi-session academic event; creation and editorial review of informational and promotional materials with attention to structure, usability, and content reuse across formats.