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I'm Alessandra Mangia Pane, a motivated and detail-oriented professional with roots in Italy and a solid track record in consumer engagement and customer support. I thrive in regulated environments and excel at turning customer feedback into actionable improvements. My background spans Nestlé consumer engagement, e-commerce support, and graphic/brand design, with hands-on experience using Adobe Creative Suite, Microsoft Office, and CRM systems. I enjoy collaborating with teams to deliver friendly, efficient service while crafting compelling content and visuals that resonate with audiences.…I'm Alessandra Mangia Pane, a motivated and detail-oriented professional with roots in Italy and a solid track record in consumer engagement and customer support. I thrive in regulated environments and excel at turning customer feedback into actionable improvements. My background spans Nestlé consumer engagement, e-commerce support, and graphic/brand design, with hands-on experience using Adobe Creative Suite, Microsoft Office, and CRM systems. I enjoy collaborating with teams to deliver friendly, efficient service while crafting compelling content and visuals that resonate with audiences.

Alessandra Mangia Pane

Graphic Designer, Designer, Brand Designer, +7

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I'm Alessandra Mangia Pane, a motivated and detail-oriented professional with roots in Italy and a solid track record in consumer engagement and customer support. I thrive in regulated environments and excel at turning customer feedback into actionable improvements. My background spans Nestlé consumer engagement, e-commerce support, and graphic/brand design, with hands-on experience using Adobe Creative Suite, Microsoft Office, and CRM systems. I enjoy collaborating with teams to deliver friendly, efficient service while crafting compelling content and visuals that resonate with audiences.…I'm Alessandra Mangia Pane, a motivated and detail-oriented professional with roots in Italy and a solid track record in consumer engagement and customer support. I thrive in regulated environments and excel at turning customer feedback into actionable improvements. My background spans Nestlé consumer engagement, e-commerce support, and graphic/brand design, with hands-on experience using Adobe Creative Suite, Microsoft Office, and CRM systems. I enjoy collaborating with teams to deliver friendly, efficient service while crafting compelling content and visuals that resonate with audiences.

Available to hire

I’m Alessandra Mangia Pane, a motivated and detail-oriented professional with roots in Italy and a solid track record in consumer engagement and customer support. I thrive in regulated environments and excel at turning customer feedback into actionable improvements.

My background spans Nestlé consumer engagement, e-commerce support, and graphic/brand design, with hands-on experience using Adobe Creative Suite, Microsoft Office, and CRM systems. I enjoy collaborating with teams to deliver friendly, efficient service while crafting compelling content and visuals that resonate with audiences.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

Italian

Fluent

English

Fluent

Maltese

Intermediate

Work Experience

Consumer Engagement Service Representative at Nestlé / United Call Centers

May 1, 2023 - Present

Respond to, classify, support and/or triage consumer complaints following Nestlé guidelines. Process orders, returns, refusals, credit notes, and invoices. Provide information about products, services, and brands. Manage consumer data including bank accounts, data privacy, account removal, and registration. Register new members, update accounts, recover passwords, and manage emails. Back-office tasks including reports on consumer feedback and online conversations, classifications, and social media content. Consent to processing of personal data for recruitment and for the position applied to.

Sales Agent at ZP Services Ltd

August 1, 2021 - December 1, 2022

Take calls from customers, answer questions, and refer more complicated issues to other agents. Review transactions on a customer's account. Sell financial products. Provide customer service to existing customers and support customer acquisition. Plan and organize daily work schedule.

Sales Assistant / Graphic Designer at Luxury Nails / Luxury Aesthetics, Palermo

January 1, 2016 - January 1, 2019

Sales assistant and graphic designer supporting store campaigns and client styling.

Nestlé Consumer Engagement Service Representative at Nestlé

May 1, 2023 - Present

Respond, classify, support and/or triage consumer complaints following Nestlé guidelines; register and follow up on consumer complaints; process orders, returns, refusals, credit notes, invoices; provide information about products, services and brands; manage consumer data (bank accounts, data privacy, account removal, registration); register new members, update and recover passwords, and delete users; provide expert information and guidance to consumers when needed; backend tasks include creating reports on consumer feedback and online conversations and classifications to be sent to consumers; publish social media content.

Sales Agent / Graphic Designer at ZPS Service LTD

August 1, 2021 - December 31, 2022

Take calls from customers, answer questions, and refer more complex issues to relevant agents; review and transact on customer accounts; sell financial products; provide customer service to existing customers; planning and organizing daily work schedule.

Sales Agent / Graphic Designer at Luxury Nails / Luxury Aesthetics

January 1, 2016 - December 31, 2019

Take calls from customers, answer questions, and refer more complex issues to other agents; review transactions on a customer’s account; assist with graphic design tasks; support store operations and client relations.

Sales Agent at LTD, Gzira

June 1, 2020 - July 31, 2021

Take calls from customers; answer questions; refer more complex issues; review transactions on customer accounts; selling financial products; customer service; planning and organizing daily work schedule.

Consumer Engagement Service Representative at Nestlé

May 1, 2023 - Present

Responded to consumer inquiries, classified and triaged complaints, registered and followed up on complaints, processed orders/returns/invoices, provided information about products and brands, managed consumer data (accounts, privacy, registration), assisted with back-office tasks including reports and social media content publishing.

Sales Agent at ZPS Services Ltd.

August 1, 2021 - December 1, 2022

Took calls from customers, answered questions, and referred more complex issues to retention agents; reviewed transactions on customer accounts; sold financial products; provided customer service to existing customers; planned and organized daily work schedule.

Sales Agent at Capital Solutions Ltd.

June 1, 2020 - July 1, 2021

Took calls from customers, answered questions, referred more complicated issues to retention agents; reviewed transactions on customer accounts; assisted with selling financial products; customer service to existing customers; planned and organized daily work schedule.