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Adaptable hospitality professional with strong experience in fast-paced restaurant operations, delivering consistently excellent guest experiences. Skilled in coordinating front-of-house service during peak periods while maintaining high operational standards. Known for clear communication, problem-solving, and supporting team development through onboarding and training. Proactive in continuous improvement and service optimisation, with strong IT skills across Microsoft Office tools and a motivation to progress into hospitality management.…Adaptable hospitality professional with strong experience in fast-paced restaurant operations, delivering consistently excellent guest experiences. Skilled in coordinating front-of-house service during peak periods while maintaining high operational standards. Known for clear communication, problem-solving, and supporting team development through onboarding and training. Proactive in continuous improvement and service optimisation, with strong IT skills across Microsoft Office tools and a motivation to progress into hospitality management.

Alessio Cardella

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Adaptable hospitality professional with strong experience in fast-paced restaurant operations, delivering consistently excellent guest experiences. Skilled in coordinating front-of-house service during peak periods while maintaining high operational standards. Known for clear communication, problem-solving, and supporting team development through onboarding and training. Proactive in continuous improvement and service optimisation, with strong IT skills across Microsoft Office tools and a motivation to progress into hospitality management.…Adaptable hospitality professional with strong experience in fast-paced restaurant operations, delivering consistently excellent guest experiences. Skilled in coordinating front-of-house service during peak periods while maintaining high operational standards. Known for clear communication, problem-solving, and supporting team development through onboarding and training. Proactive in continuous improvement and service optimisation, with strong IT skills across Microsoft Office tools and a motivation to progress into hospitality management.

Available to hire

Adaptable hospitality professional with strong experience in fast-paced restaurant operations, delivering consistently excellent guest experiences. Skilled in coordinating front-of-house service during peak periods while maintaining high operational standards.

Known for clear communication, problem-solving, and supporting team development through onboarding and training. Proactive in continuous improvement and service optimisation, with strong IT skills across Microsoft Office tools and a motivation to progress into hospitality management.

Skills

Microsoft Office

Leadership

POS

Experience Level

Microsoft Office

Expert

Leadership

Intermediate

POS

Intermediate

Work Experience

Supervisor at Zizzi restaurant

March 1, 2020 - Present

Supervised daily front-of-house operations, ensuring excellent customer service and smooth coordination between kitchen and service teams. Managed and supported team members during busy service periods by delegating tasks and maintaining high service standards. Handled customer queries and complaints professionally, resolving issues quickly to maintain positive guest experiences. Assisted with staff training and onboarding, helping new employees understand service procedures and company standards. Monitored table turnover, reservations, and service flow to maximise efficiency and customer satisfaction. Supported management with cash handling, end-of-shift reports, and ensured compliance with health and safety regulations.

Waiter at Zizzi restaurant

November 1, 2018 - February 28, 2020

Delivered high-quality customer service by greeting guests, taking accurate food and drink orders, and ensuring a positive dining experience. Demonstrated strong knowledge of the menu, including ingredients and allergens, to confidently recommend dishes and support customers with dietary requirements. Managed multiple tables efficiently in a fast-paced environment while maintaining attention to detail and professionalism. Processed payments using the POS system and handled cash and card transactions accurately. Collaborated with kitchen and bar staff to ensure orders were prepared and served promptly. Maintained cleanliness and organisation of the dining area in line with restaurant hygiene and safety standards.

Commis waiter at Coworth Park

November 1, 2016 - November 30, 2018

Provided friendly and professional customer service to ensure guests had a positive dining experience. Assisted senior waiters with taking orders, serving food and beverages, and clearing tables efficiently. Maintained cleanliness and organisation of the dining area in line with hygiene and safety standards. Communicated effectively with kitchen staff to ensure accurate and timely delivery of orders. Prepared tables before service and reset them quickly during busy periods. Handled customer requests politely and resolved minor issues to maintain high service standards.