I am a customer relations professional with over six years of international experience. I have developed a strong client experience and recruitment background, focusing on building trust and impactful relationships with clients across diverse sectors. My multilingual skills enable me to communicate effectively and connect with a broad audience. My passion is in delivering exceptional service and ensuring customer satisfaction across all touchpoints. In my most recent role at Rituals Cosmetics, I managed customer inquiries through various channels and was recognized with multiple awards for my performance. I thrive in high-volume, cross-functional environments and continuously seek opportunities to improve processes and enhance customer interactions. I am committed to fostering positive experiences and contributing to my team's success.

Alessandra Melia

I am a customer relations professional with over six years of international experience. I have developed a strong client experience and recruitment background, focusing on building trust and impactful relationships with clients across diverse sectors. My multilingual skills enable me to communicate effectively and connect with a broad audience. My passion is in delivering exceptional service and ensuring customer satisfaction across all touchpoints. In my most recent role at Rituals Cosmetics, I managed customer inquiries through various channels and was recognized with multiple awards for my performance. I thrive in high-volume, cross-functional environments and continuously seek opportunities to improve processes and enhance customer interactions. I am committed to fostering positive experiences and contributing to my team's success.

Available to hire

I am a customer relations professional with over six years of international experience. I have developed a strong client experience and recruitment background, focusing on building trust and impactful relationships with clients across diverse sectors. My multilingual skills enable me to communicate effectively and connect with a broad audience. My passion is in delivering exceptional service and ensuring customer satisfaction across all touchpoints.

In my most recent role at Rituals Cosmetics, I managed customer inquiries through various channels and was recognized with multiple awards for my performance. I thrive in high-volume, cross-functional environments and continuously seek opportunities to improve processes and enhance customer interactions. I am committed to fostering positive experiences and contributing to my team’s success.

See more

Experience Level

Language

Italian
Fluent
English
Advanced
Spanish; Castilian
Intermediate
Dutch
Intermediate
French
Beginner

Work Experience

Customer Relations Specialist at Rituals Cosmetics
January 1, 2023 - January 1, 2025
Managed 70-80 customer inquiries per day across email, phone, WhatsApp, and social media channels. Resolved complex issues and acted as a cross-functional bridge between logistics and retail, ensuring swift alignment of outcomes for customers and cross-functional teams. Led initiatives to enhance service quality and identified opportunities for continuous improvements.
Corporate Recruiter at Ambitious People Group
January 1, 2021 - January 1, 2023
Owned the full 360° recruitment cycle for corporate roles across German cities. Sourced and screened candidates bilingually in English and German, delivering consistent pipeline growth and placement targets in a fast-paced environment.
Sales Agent at EF Education First
January 1, 2020 - January 1, 2021
Conducted high-volume cold calling to manage the full sales cycle from prospecting to closing. Developed and maintained relationships with international clients, achieving significant sales growth.
Sales Assistant & Barista at The Bulldog Energy
January 1, 2018 - January 1, 2020
Supported daily store operations including product upselling and inventory management while delivering excellent customer service.

Education

Bachelor of Languages at Università l'Orientale
March 22, 2016 - January 1, 2017
Bachelor's Degree at University of Naples L'Orientale
January 1, 2016 - January 1, 2019
Linguistic Diploma at Istituto Pasquale Villari
January 1, 2011 - January 1, 2016

Qualifications

Customer Service Excellence
January 1, 2023 - April 19, 2026
Cybersecurity Awareness
January 1, 2023 - April 19, 2026
Mental Health Coach
January 1, 2024 - April 19, 2026
Pedagogy – Level 4
January 1, 2024 - April 19, 2026
Smart Dermatology
January 1, 2022 - April 19, 2026

Industry Experience

Healthcare, Education, Consumer Goods, Professional Services, Retail

Experience Level

Hire a Actress

We have the best actress experts on Twine. Hire a actress today.