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I’m Alex Carter, a Customer Support and Operations Specialist with four years of experience helping companies create smooth, reliable, and customer-focused service experiences. I’m skilled in handling high inquiry volumes, guiding support teams, and providing clear bilingual communication in English and German. I’ve supported customers across email, chat, phone, and social media, and I enjoy improving workflows that make service faster and easier for everyone. With a strong background from Stanford, UCLA, and NYU, I bring professionalism, empathy, and problem-solving to every interaction. I’m here to help businesses deliver support that feels personal, efficient, and truly helpful.…I’m Alex Carter, a Customer Support and Operations Specialist with four years of experience helping companies create smooth, reliable, and customer-focused service experiences. I’m skilled in handling high inquiry volumes, guiding support teams, and providing clear bilingual communication in English and German. I’ve supported customers across email, chat, phone, and social media, and I enjoy improving workflows that make service faster and easier for everyone. With a strong background from Stanford, UCLA, and NYU, I bring professionalism, empathy, and problem-solving to every interaction. I’m here to help businesses deliver support that feels personal, efficient, and truly helpful.

ALEX CARTER

Content Creator, Content Producer, Content Designer, +2

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I’m Alex Carter, a Customer Support and Operations Specialist with four years of experience helping companies create smooth, reliable, and customer-focused service experiences. I’m skilled in handling high inquiry volumes, guiding support teams, and providing clear bilingual communication in English and German. I’ve supported customers across email, chat, phone, and social media, and I enjoy improving workflows that make service faster and easier for everyone. With a strong background from Stanford, UCLA, and NYU, I bring professionalism, empathy, and problem-solving to every interaction. I’m here to help businesses deliver support that feels personal, efficient, and truly helpful.…I’m Alex Carter, a Customer Support and Operations Specialist with four years of experience helping companies create smooth, reliable, and customer-focused service experiences. I’m skilled in handling high inquiry volumes, guiding support teams, and providing clear bilingual communication in English and German. I’ve supported customers across email, chat, phone, and social media, and I enjoy improving workflows that make service faster and easier for everyone. With a strong background from Stanford, UCLA, and NYU, I bring professionalism, empathy, and problem-solving to every interaction. I’m here to help businesses deliver support that feels personal, efficient, and truly helpful.

Available to hire

I’m Alex Carter, a Customer Support and Operations Specialist with four years of experience helping companies create smooth, reliable, and customer-focused service experiences. I’m skilled in handling high inquiry volumes, guiding support teams, and providing clear bilingual communication in English and German. I’ve supported customers across email, chat, phone, and social media, and I enjoy improving workflows that make service faster and easier for everyone.

With a strong background from Stanford, UCLA, and NYU, I bring professionalism, empathy, and problem-solving to every interaction. I’m here to help businesses deliver support that feels personal, efficient, and truly helpful.

Skills

CRM

Salesforce

Experience Level

CRM

Expert

Salesforce

Expert

Language

English

Fluent

German

Fluent

Work Experience

Customer Support Specialist at BrightEdge Retail

January 20, 2020 - November 14, 2025

Supervised a team of 5 junior agents; improved first-response times by 30%; delivered bilingual support; reduced barrier complaints by 40%; managed real-time moderation on Twitter and Facebook, improving response time by 25%; facilitated new hire onboarding and Salesforce CRM training; awarded Employee of the Quarter.